[Okta Webinar] Learn how to a build a cloud-first strategyRegister Now

  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 469
  • Last Modified:

No usb/wireless support for clean install w7

I have a new Asus Z97 Pro m/board and need to do another clean install of W7 after the first gave me some problems. I inserted the w7 dvd and after loading files arrived at the install Windows 7 screen. I pressed enter and nothing happened. I had no response from either the mouse or keyboard. I was not able to get any further with the installation. When I first installed W7 I had no problems at all, although when I went into the Bios it showed that I had partial usb support and that I would get full support later. I have also tried using a wireless setup with mouse and keyboard with the same results. Is this due to the fact that I have Usb 3.0? Could you please help.
Laurie Longman
Laurie Longman
2 Solutions
USB 3 boards usually have USB 2 ports as well. Make sure you connect the mouse and keyboard to the USB ports of the board. For the USB 3 ports to work you will need at least the chipset drivers installed, along with the USB 3 drivers.
Natty GregIn Theory (IT)Commented:
copied from the forum, thessdreview.com

1. In troubleshooting, I eventually updated to the latest 0902 BIOS found on the Asus Support page.
Simply copy the file to a USB drive. Place it in the proper rear USB slot marked in green and follow the instructions from the BIOS.

2. While on the site, also download and copy the RAID drivers to a USB drive for use during the OS installation: Version
* You only need the actual drivers and not the executables. I copied all of the drivers from the folder just in case.

BIOS Setup
1. Boot into the BIOS and adjust the following settings:
'Launch CSM' - Disabled
'SATA Mode Selection' - RAID
This allows the BIOS to recognize the XP941 as a bootable drive in the BIOS due to its lack of OPROM. This is based on instructions from the Z97 Device Report.

2. Save and reboot. Feel free to confirm the drive now appears on the right hand side of the GUI in the boot order list.

3. Using a Windows 8 installation DVD, the drive initially does not appear as an option to install Windows.
Press the Load Drivers button.
Select your USB drive from earlier and the appropriate folder where you saved the drivers.
Mark the checkbox to only show compatible drivers, this should leave only one.
Install the Intel RAID driver.
The drive should now recognize the XP941 drive and allow for both installation and booting.
Disabling the xHCI Controller in the USB in the bios??
since you have had to reload W7 2x - it points to bad hardware; so i suggest running a diag on ram and disk
i use the UBCD for that :
Hardware diagnostic CD    UBCD

go to the download page, scroll down to the mirror section, and  click on a mirror to start the download
Download the UBCD and make the cd   <<==on a WORKING PC, and boot the problem PC from it
Here 2 links, one to the general site, and a direct link to the download

since the downloaded file is an ISO file, eg ubcd527.iso - so you need to use an ISO burning tool
if you don't have that software, install cdburnerXP : http://cdburnerxp.se/

If you want also the Ram tested - run memtest86+ at least 1 full pass,  - you should have NO errors!
For disk Diagnostics run the disk diag for your disk brand (eg seagate diag for seagate drive)  from the HDD section -  long or advanced diag !  (runs at least for30 minutes)

http://www.ultimatebootcd.com/                        ultimate boot cd
http://www.ultimatebootcd.com/download.html             download page

you can also try with other ram, or disk - of course
Laurie LongmanAuthor Commented:
Would you believe, this worked. That simple! Thankyou

Featured Post

Concerto's Cloud Advisory Services

Want to avoid the missteps to gaining all the benefits of the cloud? Learn more about the different assessment options from our Cloud Advisory team.

Tackle projects and never again get stuck behind a technical roadblock.
Join Now