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Calculating the Resolution time in Case Management in Dynamics CRM

Hi,

I am trying to use the Case Management module in Dynamics CRM but cannot figure out a way to track the resolution time of a case. How can i get a time between case creation and closure.

Please help.
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GulfIT
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GulfIT
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1 Solution
 
Feridun KadirPrincipal ConsultantCommented:
Well a simple approach is to use Modifed On - Created On which gives you the elapsed time for a case.

When a case is closed its status is changed therefore Modified On is changed.

Or are you looking for something more detailed such as time worked on a case?
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GulfITAuthor Commented:
ideally i would want to know the days worked on the case on a view.
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Feridun KadirPrincipal ConsultantCommented:
That I think will require custom development to calculate and update a custom field for days worked when a record is retrieved.

It might be easier to develop an SSRS report that shows the information you require because elapsed times can be calculated when the report is run.  

Also, for days worked do you mean just elapsed time or do you need to add up the time spent on a case from associated activities?  No need to post the answer to this, it is just something that you need to consider.
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GulfITAuthor Commented:
Done
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