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Well a simple approach is to use Modifed On - Created On which gives you the elapsed time for a case.<br />
<br />
When a case is closed its status is changed therefore Modified On is changed. <br />
<br />
Or are you looking for something more detailed such as time worked on a case?
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Well a simple approach is to use Modifed On - Created On which gives you the elapsed time for a case.

When a case is closed its status is changed therefore Modified On is changed.

Or are you looking for something more detailed such as time worked on a case?

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ideally i would want to know the days worked on the case on a view.
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ideally i would want to know the days worked on the case on a view.

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Hi,<br />
<br />
I am trying to use the Case Management module in Dynamics CRM but cannot figure out a way to track the resolution time of a case. How can i get a time between case creation and closure.<br />
<br />
Please help.
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Hi,

I am trying to use the Case Management module in Dynamics CRM but cannot figure out a way to track the resolution time of a case. How can i get a time between case creation and closure.

Please help.

Calculating the Resolution time in Case Management in Dynamics CRM

Microsoft Dynamics is a line of enterprise resource planning (ERP) and customer relationship management (CRM) software applications. Dynamics can be used with other Microsoft solutions, such as SharePoint, Yammer, Office 365, Azure and Outlook. Dynamics ERP comprises a group of enterprise-resource-planning products includes Dynamics AX (formerly Axapta), a multi-language, multi-currency enterprise software with business management features for financial, human resources, and operations management; Dynamics GP (formerly Great Plains Software); Dynamics NAV (formerly Navision) for financials, supply chain, and people; Dynamics SL (formerly Solomon IV)for project-driven organizations; Dynamics C5 (formerly Concorde C5) for manufacturing, supply chains, analytics and electronic commerce; and Dynamics CRM.