My users aren't always being prompted that an Excel or Word file is already in use on a 2008 File Share

My users aren't always being prompted when someone's already in a file and when they come to save it, they're unable to.   This seems to happen when files are open from a long period of time and I'm wondering if its being caused by the volume shadow copies being taken hourly, although I've found nothing to backup this though.

any help in trouble shooting this issue would be greatly appreciated
TopCat-007Asked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

TopCat-007Author Commented:
Shadow copy has been ruled out because the problem has be re-created between the scheduled shadow copies.
 
I've been unable to re-create the problem myself with any word documents, so it appears just to be Excel Docs.

We're running a mixture of Office 2010/2013, and Win7/8.1; the problem could be being caused by the windows 8.1 with 2013 machine which first opens the documents, I'm trying to confirm this but it might be impossible to do so.
0
TopCat-007Author Commented:
This problem appears to have been resolved by saving the original 2007/2013 Excel docs in a 2003 format and then converting them back to 2007/2013 docs.

you live and learn..
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
kola12Commented:
Sometimes it happens if you have enabled details pane file browser. Try turn off the details pane.
0
TopCat-007Author Commented:
Do you mean the Preview pane, rather than the details pane?   If so I agree, the preview pane has never worked but  aparently its a bit better with Win 8.
0
kola12Commented:
No, I mean Details pane (file browser -> Organize -> Layout -> Details Pane).
When file browser try read detail from file sometimes lock it and when you open file shows warning  (file in use)
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Microsoft Office

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.