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Clipart not showing from office.com

Posted on 2014-08-18
Medium Priority
Last Modified: 2014-08-23
When we search for clip art, and the option to Include Office.com content, the results only shows boxes with the red x in them.
Question by:xzay1967
  • 2
LVL 17

Expert Comment

ID: 40268238
It could be that the app is having a hard time displaying the thumbnail image of the clip art. What happens when you click on one of the items with a red X on it?

If it's just having trouble displaying the clipart, try updating your video card driver. Otherwise, try disabling the hardware graphics acceleration:
1.  In your Office app, click on File > Options > Advanced.
2.  In the "Display" section, check "Disable hardware graphics acceleration"

Accepted Solution

xzay1967 earned 0 total points
ID: 40268286
Thanks for the response, I was able to resolve the issue. I ran this RunDll32.exe InetCpl.cpl,ClearMyTracksByProcess 255 and that cleared it all up. Turns the user had years of stuff in his temp folder and stopped the initial cleaning process cause it was taking too long to complete.

Author Closing Comment

ID: 40280355
No one provided a solution before I solved it myself.

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