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dell win32k.sys blue screen issue

Posted on 2014-08-18
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Last Modified: 2016-11-23
We have 2 Dell's that come into our shop today.  A Dell Precision T1700 desktop and a XPS P09e laptop. Neither one will boot into (Windows  7).  Both display the same blue screen ( win32k.sys).  Dell diagnostics passed on the Precision when ran by the customer on the phone with Dell.  They told them it was a software issue.  On the precision however when booted with KAV 10 or TechUSB it runs things but then displays an erratic display leading us to believe it has a graphics memory issue or something similar.  Video is built on the board on the Precision.

Then the XPS laptop just came in and low and behold it blue screened with the exact same win32k.sys error.

Is there some rootkit going around? Or some specific Dell thing?   Any help would be greatly appreciated on this one!
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Question by:tmoon
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*** Hopeleonie *** earned 2000 total points
ID: 40268272
Did you see this:
http://www.computerworld.com/s/article/9250446/Microsoft_urges_customers_to_uninstall_Blue_Screen_of_Death_update

This is caused by the MS14-045 hotfix.

Try to boot from the Windows or a Linux DVD and delete:
c:\Windows\System32\FNTCACHE.DAT

This schould help.
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by:tmoon
ID: 40268375
Spot on!  You are the man.  A thousand thanks!
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by:*** Hopeleonie ***
ID: 40268383
You will find the full steps here:
http://support.microsoft.com/kb/2982791/en-us
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by:*** Hopeleonie ***
ID: 40268384
You are welcome! :-)
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