itunes sync contacts prob - does not copy new number from iphone > Outlook contacts (but does vice versa)

Posted on 2014-08-18
Last Modified: 2014-12-18
itunes sync results between an iphone and Outlook 2010 contacts  

Test contacts created on the iphone (called iphone_test1)
and Outlook (called outlook_test1)

Results after an iphone sync:

outlook_test1 > Syncs to the iphone
iphone_test1 > does not sync to Outlook contacts.

So any new numbers created on the iphone dont sync - why?  

Possible cause > icloud is loaded and Im not familiar with it, Should I uninstall all icloud ?
Question by:feck1
    LVL 89

    Expert Comment

    by:John Hurst
    I have seen that with iTunes and with a product I use (Companion Link). Not often, but I do see it.

    I make Outlook to be the prime holder of contacts, and do a one-way replace Sync from iTunes or from CompanionLink to replace Contacts and Calendars.

    Author Comment

    I need two way and can't understand how it works ok on my Iphone : outlook bit not on a customers - it's very disappointing on high end software like outlook and itunes
    LVL 89

    Accepted Solution

    I have seen Sync issues all my life so if you need two-way you need to be ready for issues and orphans and keep track of who is right in case of a collision. Sync is not perfect.
    LVL 89

    Expert Comment

    by:John Hurst
    @feck1  - Thank you. I know imperfect Sync is disappointing, so I have just learned to work around it.

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