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External email fails for new users only after adding a 2nd FQDN to SBS2011 Server

Posted on 2014-08-18
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Last Modified: 2014-08-19
I added a 2nd FQDN to an SBS2011 server a few months back. All was well. (Following: http://blogs.technet.com/b/sbs/archive/2011/04/13/how-to-configure-sbs-2011-standard-to-accept-e-mail-for-multiple-authoritative-domains.aspx )

I have have the first new user since then, added from the Console, but it fails at the last step of the user setup and the user cannot accept external email.

Fails:
This message was created automatically by mail delivery software.

A message that you have sent could not be delivered to one or more recipients.  This is a permanent error.  The following address failed:

  <steven@fqdn2.com>: 550 5.1.1 <steven@fqdn2.com> Recipient not found.  <http://x.co/irbounce>

I re-ran the email address policy. But that did not resolve the issue.
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Question by:Alisanne
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Expert Comment

by:Simon Butler (Sembee)
ID: 40268657
If you look at the user account through EMC, does it show the correct email address?
In my experience the SBS console doesn't cope well with multiple domain names at the point of delivery, so I usually create the user with the default address, then change it in EMC afterwards. The change is usually reflected in the SBS Console afterwards.

Simon.
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Author Comment

by:Alisanne
ID: 40268745
It created only the email address for the 2nd fqdn. No .local and no primary domain. I thought this was odd,  as i expected it to create the primary and nor the 2nd.....
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Expert Comment

by:Simon Butler (Sembee)
ID: 40268814
That depends on the email address policy.
I have found that the SBS wizard will do things in a different way, so I usually use the wizard to just create the account, then make adjustments as required later.

Simon.
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Author Comment

by:Alisanne
ID: 40268868
So, I created a user directly from AD, and then added a mailbox thru EMC. Still fails.

All users that existed when I added the 2nd FQDN receive mail just fine, the new user ( and test users ) added today all have the email address listed in Their properties, but they are rejected "do not exist".

Any ideas how to get the emails thru?
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Author Comment

by:Alisanne
ID: 40268869
I did make the 2nd domain the default, and this time no error creating a new user thru console, but still same issue sending to account externally.
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Accepted Solution

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Simon Butler (Sembee) earned 2000 total points
ID: 40268979
Do you have something between Exchange and the internet that needs to be updated with the new address? If the account appears in Exchange with the correct addresses on it then that suggests the problem is before Exchange.

Simon.
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Author Comment

by:Alisanne
ID: 40269000
I use a 3rd party spam filter.   however mail at both domains for all existing users is not being returned.  Only the new user I just setup. but worth an inquiry i suppose.
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Author Comment

by:Alisanne
ID: 40270343
I contacted our filtering/continuity service. It turns out it was a combination of things.

MX Records for alias site (2nd FQDN) were not configured properly.
Not sure how the existing users were getting their mail, but that is for another day.
We reviewed all settings at filter site and MX records for all domains and added the .local and .domain1 emails to user.

Waited for 1 hour (TTL on MX records) and all was well.
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