can't activate office 2010 even with valid license and after getting activation code from Microsoft

Posted on 2014-08-18
Last Modified: 2014-08-18
For some reason I can't activate Office 2010.  When I enter the license key it states the process completed successfully.  However, the next time I open Excel it states it is not activated.  I tried this twice.

I called Microsoft and got an activation code.  When I use it, it states it requires Administrator privileges.   I verified I was logged on as an user with Admin rights.  I even created a second account with Admin rights and it still fails.

There must be a solution?
Question by:jrsitman
    LVL 89

    Expert Comment

    by:John Hurst
    Activation is basic. Uninstall Office 2010, restart, reinstall Office and update (service packs and patches).

    If that does not work, try activating in a new, test Windows User Profile (account).
    LVL 13

    Expert Comment

    by:Gabriel Clifton
    If you are having trouble activating office, from an elevated command prompt, right click -> run as administrator, follow the command lines here.

    This is usually how I have to activate.
    LVL 51

    Accepted Solution

    Run any one of the Office modules in an elevated command prompt and activate from there. To do this, go to any shortcut, such as Excel or Word, then right-click and select "Run as administrator". Activating from there should do the trick. Regards, Joe

    Author Closing Comment

    I don't know if the first two would have worked, but this was the easiest to try and it worked.

    LVL 51

    Expert Comment

    by:Joe Winograd, EE MVE
    You're welcome. I'm glad that worked for you. Regards, Joe

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