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If previously it working fine then you can do message tracking and do the protocol log enabled on Exchange? if yes you can check the log in SMTP received.
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If previously it working fine then you can do message tracking and do the protocol log enabled on Exchange? if yes you can check the log in SMTP received.

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Actually the email was identified as a junk email by our MailGuard Filter. How can I do message tracking on Exchange?
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Actually the email was identified as a junk email by our MailGuard Filter. How can I do message tracking on Exchange?

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<div class="content wysiwyg-content">
Hi,<br />
<br />
I have an issue that our client did not receive an order email from their website. The web hosting company said the email was failed to deliver to our email server between 10pm and 11pm based on their logs. They said service was unavailable.<br />
<br />
How can I troubleshoot this issue? I want to know why the order emails were failed to arrive but the other emails were all fine during that time, according to our mailbox which stores all emails.
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</div>


Hi,

I have an issue that our client did not receive an order email from their website. The web hosting company said the email was failed to deliver to our email server between 10pm and 11pm based on their logs. They said service was unavailable.

How can I troubleshoot this issue? I want to know why the order emails were failed to arrive but the other emails were all fine during that time, according to our mailbox which stores all emails.

Exchange 2007 server did not receive email from website

Exchange is the server side of a collaborative application product that is part of the Microsoft Server infrastructure. Exchange's major features include email, calendaring, contacts and tasks, support for mobile and web-based access to information, and support for data storage.

Exchange

Windows Server 2008 and Windows Server 2008 R2, based on the Microsoft Vista codebase, is the last 32-bit server operating system released by Microsoft. It has a number of versions, including including Foundation, Standard, Enterprise, Datacenter, Web, HPC Server, Itanium and Storage; new features included server core installation and Hyper-V.

Windows Server 2008

Within Internet message handling services (MHS), a message transfer agent or mail transfer agent (MTA) or mail relay is software that transfers electronic mail messages from one computer to another using a client–server application architecture. A MTA implements both the client (sending) and server (receiving) portions of the Simple Mail Transfer Protocol (SMTP). The terms mail server, mail exchanger, and MX host may also refer to a computer performing the MTA function. The Domain Name System (DNS) associates a mail server to a domain with mail exchanger (MX) resource records containing the domain name of a host providing MTA services.