Event 5003, MSExchangeIS - ArchiveMDB attribute is null for recipient (paraphrased)

Posted on 2014-08-19
Last Modified: 2014-08-19
Hi all,

Been experiencing quite a number of MsExchangeIS alerts relating to an ArchiveMDB attribute being null.
Has anyone received a similar error message? I searched through google and the results for that event 5003 was the Information Store running out of disk space.

There is plenty of disk space for this Information store and the results in google for the event don't match up with what's in reported in event viewer.

I've backtracked the mailbox GUID to work out which recipient it is referring to. But I can't find the attribute "ArchiveMDB" in Active Directory for that user that's specified in the error in attribute editor.

They're Running Windows 2012 R2 DataCenter edition with Exchange 2013.

Full Event ID log:

Microsoft Exchange Information Store service has encountered a permanent error while reading information from Active Directory. Details:

Microsoft.Exchange.Server.Storage.DirectoryServices.DirectoryInfoCorruptException: ErrorCode: ADPropertyError, LID: 57912 - ArchiveMDB attribute is null for recipient f1c4b6d1-e03e-4f4e-af03-d9a3afcd52d2
LID: 57912
Correlation ID: 00000000-0000-0000-0000-000000000000
Build Number: 15.0.775.38
Mailbox GUID: f1c4b6d1-e03e-4f4e-af03-d9a3afcd52d2
Database GUID: 817298bc-6621-45ba-9a9d-07b84ae1793a
Operation source: MailboxMaintenance
Client Type: Maintenance
Hash Code: 1916608915
AdminMethod: EcAdminExecuteTask50
Logged on User Identity: 00000000-0000-0000-0000-000000000000
Logged on User SID: S-1-5-18

   at Microsoft.Exchange.Server.Storage.DirectoryServices.Directory.CheckADObjectIsNotCorrupt(LID lid, IExecutionContext context, Boolean assertedCondition, String errorMessageTemplate, Object adObjectId)
   at Microsoft.Exchange.Server.Storage.DirectoryServices.Directory.LoadMailboxInfoByGuid(IExecutionContext context, TenantHint tenantHint, String domainController, Guid mailboxGuid, GetMailboxInfoFlags flags)
   at Microsoft.Exchange.Server.Storage.DirectoryServices.Directory.GetMailboxInfoHelper(IExecutionContext context, TenantHint tenantHint, String domainController, Guid mailboxGuid, GetMailboxInfoFlags flags)
   at Microsoft.Exchange.Server.Storage.DirectoryServices.Directory.GetMailboxInfoImpl(IExecutionContext context, TenantHint tenantHint, Guid mailboxGuid, GetMailboxInfoFlags flags)
   at Microsoft.Exchange.Server.Storage.DirectoryServices.DirectoryBase.GetMailboxInfo(IExecutionContext context, TenantHint tenantHint, Guid mailboxGuid, GetMailboxInfoFlags flags)
   at Microsoft.Exchange.Server.Storage.MapiDisp.MailboxCleanup.GetMailboxInfoFromAD(Context context, TenantHint tenantHint, Guid mdbGuid, Guid mailboxGuid, MailboxInfo& directoryMailboxInfo).

I had a theory that the ArchiveMDB attribute wasn't on the recipient AD user but rather on the Information Store service. Checked through ADSI edit on

Configuration > Services > Microsoft Exchange > Administrative Groups > Exchange Administrative Groups > Databases > Checked all 3 databases that they have.

They have two Exchange servers in a cluster and another Archive Database that ties in with Office 365 Online archiving.

Also checked Configuration > Services > Microsoft Exchange > Administrative Groups > Exchange Administrative Groups >  Servers > Information Store on the two Exchange servers.

No "ArchiveMDB" attribute exists.

I'm running a Service Pack update to Exchange 2013 SP1 and also the Cumulative Update 5.

A bit of back story on this network is that we've inherited from another IT company who seemed to have botched up the migration a bit. I'm hoping the SP update and CU5 will hopefully update the AD Schema which maybe fix up this attribute. As from my understanding doesn't exist in a MS Exchange 2013 environment.

If you have any other useful suggestions please let me know.
Question by:ITtelligent
    1 Comment
    LVL 1

    Accepted Solution

    Answer was to install SP1. One of the prerequisites of installing RATS-ADD Schema feature was missing. Believe that was the fix.

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