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troubleshooting Question

How to retrieve files that are not lost or deleted from a damaged WD Passport external HDD.

Avatar of october16
october16Flag for India asked on
StorageStorage HardwareStorage Software
15 Comments1 Solution473 ViewsLast Modified:
Hi,

I have an NTFS formatted WD Passport 1TB hard disk that has clearly got damaged. It takes a good thirty minutes for it to be recognised on Windows 8.1, while it doesn't show up at all on Mac OS Yosemite. However delayed, I can access my files on the external hard disk on Windows 8.1. The problem is, to use these files on the hard disk has become difficult as it takes a long time to open and once open, they lag while playing in the case of movies or music. It took two hours to transfer a 2gb file on to my Windows desktop.

So I decided to recover these files on to another external HDD using EaseUS Data Recovery and a few others. But what happens is that these softwares only discover deleted or lost files. Is there any other software that can help me transfer these existing files from the damaged HDD to a working one?