can´t install apps, antispyeare, etc..

Posted on 2014-08-19
Last Modified: 2014-08-20
My Computer is windows 7 home basic 64 Bits

I can´t open control panel (Open and close)
I can´t install any app (error on NSIS)
Ex.: Spywareterminator (Impossible to create temp file. installation cancealed) Access denied
       Combofix : Error writing temporary file. Make sure your folder is valid.
I´ve run AVG and AVAST.
Question by:Jose Bredariol
    LVL 24

    Expert Comment

    Your PC appears to be infected with a virus.

    Scan with MalwareBytes Anti-Malware (free) and TDSSKiller.

    Has the problem occurred today or yesterday. If so, restore your PC to an earlier times.
    LVL 34

    Assisted Solution


    Author Comment

    by:Jose Bredariol
    I can´t install malwarebytes and I can´t run the apps online.
    I´m receiving : Can´t open output files
    can´t create temp folder archive
    LVL 24

    Accepted Solution

    Oops. Forgot that fact.

    Use the rescue CDs from any of the vendors suggested by Michael-Best.

    Use another computer to download and burn these CDs and boot using the CD.
    LVL 87

    Expert Comment

    First test the HD using the disk manufacturer's diagnostic utility, and the RAM using memtest86+. Both of those tools can be found on the UBCD:

    If the disk is bad, replace it and restore your system from your backups, or using the factory restore media to put it back into it's factory delivered state.

    If the RAM is bad replace that.

    If the hardware is OK, run a chkdsk DriveLetter: /f /r on all the partitions on your harddisk. After that things may work again. If not, use the disk-cleanup utility to remove temporary and other useless stuff to free up disk space.

    Author Closing Comment

    by:Jose Bredariol
    Thanks all.
    I did this :
    1) log in in secure mode with network
    2) create a new user admin
    3) Download COMBOFIX, ANTISPYWARE and ney AV
    4) log in with this account
    5) install and run the programs. (clean a lot of spyware)
    6) done
    LVL 24

    Expert Comment

    Great. :-)

    Featured Post

    Looking for New Ways to Advertise?

    Engage with tech pros in our community with native advertising, as a Vendor Expert, and more.

    Join & Write a Comment

    These are on the increase and getting more common these days. Users who use the Google search engine may complain of having their search redirected to unwanted sites, regardless of what browser is used. This happens when the system is infected with…
    Operating system developers such as Microsoft ( and Apple have made incredible strides in virus protection over the past decade. Operating systems come packaged with built in defensive tools such as virus protection and a f…
    Illustrator's Shape Builder tool will let you combine shapes visually and interactively. This video shows the Mac version, but the tool works the same way in Windows. To follow along with this video, you can draw your own shapes or download the file…
    In this tutorial you'll learn about bandwidth monitoring with flows and packet sniffing with our network monitoring solution PRTG Network Monitor ( If you're interested in additional methods for monitoring bandwidt…

    732 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    18 Experts available now in Live!

    Get 1:1 Help Now