Good way for non-technical HR person to create new user accounts?
Posted on 2014-08-19
We use Windows Server 2012 R2, and Microsoft Exchange 2010 in our organization.
Our user accounts are set up so that they are placed in a specific OU in active directory, and they are made a member of one or more "departmental" groups (and all of the departmental groups are located in a specific OU in active directory). The group membership dictates the rights that the user has and which computers they are allowed to login to.
Our HR person has to constantly deal with setting up new employees who enter the company, and disabling ones who leave. We recently migrated away from SBS 2003, and back then they actually RDP'd into the SBS 2003 server as the administrator user, and went through the "Create User wizard" in the Dashboard. This is very scary, as you could imagine, and I've put a stop to it since we migrated away from it to Server 2012 R2.
My proposed solution for them to simply open a ticket with IT (e.g. me) every time an employee enters or leaves the company or needs a change in security group membership, since this is an IT issue... but they don't like that,. They want to be able to do it themselves because that's what they were doing in the past. Also they have a habit of telling me about new hires literally the evening before or sometimes the day that they start, turning it into a big emergency every time somebody new is hired.
So... now I need a way for the HR person to be able to manage the users of the company in a fairly idiot-proof manner so they can't break anything.
Basically they need to:
- create users, assign them to the relevant security groups, and create an Exchange mailbox for them with an appropriately named email address, and fill in all their contact details (telephone number, title, etc.)
- later, they need to be able to re-assign the user to a new department (e.g. remove or add departmental security groups).
- And finally, they need to be able to disable the user, grant full access delegation privileges for their mailbox to another user, and/or forward their mail somewhere, when the employee leaves
- Being able to automatically generate a little "welcome to xyz company! here's what you need to know..." document that they can print out and give to the employee as part of their welcome package would be awfully nice, too
Does anyone know an easy way to accomplish this?
I was thinking of writing a whole Powershell script thing to do it but it's looking like a lot of work... a web interface would be pretty nice but I again, creating it will be a lot of work. Anything out there that already does this?