is there any hope of recovering corrupted recovery partitions

Posted on 2014-08-19
Last Modified: 2014-08-19
In May, 2013, the company purchased three Dell Inspiron 3521 laptops with Windows 8 Pro pre-installed.

These units were performing 'nicely' until they were 'upgraded' to Windows 8.1 (through Windows Store).  Since this 'upgrade', these units will not install (all) updates – they function otherwise, but no (automated) Microsoft updates.

The support response from both Microsoft and Dell is to restore these units to their factory settings.

When an attempt was made to restore, it was discovered that the recovery partitions have apparently been corrupted.  Unfortunately for us, there were no recovery disks created and the units are three months out of warranty – and Dell wants $250 to restore them (which would effectively increase the cost of each unit by $80).
(a hard lesson learned – create the recovery disks!)

This is a screen-shot of the disk manager (see attachment) for one of these systems (no drive letters)….

Can anyone advise if there might be a way to recover these partitions without having to pay to have it done?

Any and all information is very much appreciated.

Terry McMillan
Secure Payment Systems
Question by:racone
    LVL 10

    Accepted Solution

    In the past, I've been able to purchase recovery CD's / DVD's from Dell and pay the $10-$20 for the item plus S/H.

    You should be able to purchase a recovery DVD from Dell and either hire someone to re-image them or have someone from your company do it for you.
    LVL 1

    Author Closing Comment

    Thanks you for this very helpful information - I am puzzled as to why Dell tech support did not offer me this solution when I talked with them yesterday - I called them today and they are sending the media (free).
    LVL 10

    Expert Comment

    Glad to hear. Don't forget to make a backup copy of the media and I would even go as far as make an iso image of it and store it on your file and print server so that it will get saved somewhere.

    Good luck and let me know how it went.

    LVL 1

    Author Comment

    I will be sure to do that - thanks again

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