In May, 2013, the company purchased three Dell Inspiron 3521 laptops with Windows 8 Pro pre-installed.
These units were performing 'nicely' until they were 'upgraded' to Windows 8.1 (through Windows Store). Since this 'upgrade', these units will not install (all) updates – they function otherwise, but no (automated) Microsoft updates.
The support response from both Microsoft and Dell is to restore these units to their factory settings.
When an attempt was made to restore, it was discovered that the recovery partitions have apparently been corrupted. Unfortunately for us, there were no recovery disks created and the units are three months out of warranty – and Dell wants $250 to restore them (which would effectively increase the cost of each unit by $80).
(a hard lesson learned – create the recovery disks!)
This is a screen-shot of the disk manager (see attachment) for one of these systems (no drive letters)….
Can anyone advise if there might be a way to recover these partitions without having to pay to have it done?
Any and all information is very much appreciated.
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