Printing issues

Posted on 2014-08-19
Last Modified: 2014-09-08

I have two sites that have trusts between each other and IP connectivity is fine.

Site A has a 2008 R2 TS Server and a 2012 File and Print Server.

Site B has Windows XP clients that have direct attached printers and also Network attached printers that are managed on site 1 on the 2012 file and print server.

Site B connect to site A via RDP and very frequently throughout the day their local and network attached printer become greyed out and either the printer spool service is required to be restarted or they have to log out and log back into their RDP session to be able to print to their printers.

Can anyone recommend possible issue?

SIte A and Site B are in different domains, but connectivity is fine
Question by:monarchit
    LVL 21

    Accepted Solution


    Which spooler service needs restarting? The service on the server or the clients? Does the service stop or remain started but not work?

    It could be something silly like a client trying to send a very large document to the local printer. Another thing I would look at is to confirm that the client machines have the same driver as the server.
    LVL 21

    Expert Comment

    Sounds like a job timeout is crashing the spooler.
    Without any info as to printer make, model and port type, it is not easy to diagnose.
    Some things to tr in order:
    Set printer spooling to "start printing after the last page has spooled"
    If possible, on the printers, increase timeout and buffer size values.
    Disable bidirectional communication in the ports tab.
    In the port settings, disable SNMP.

    Author Comment

    Was a driver issue

    Author Comment

    I've requested that this question be closed as follows:

    Accepted answer: 0 points for monarchit's comment #a40303784

    for the following reason:

    Driver Issue
    LVL 21

    Expert Comment

    by:David Atkin
    Drivers where mentioned in my original comment.  You've not assigned points on your last couple of questions.  Please give points to those who have assisted you.

    Featured Post

    Highfive + Dolby Voice = No More Audio Complaints!

    Poor audio quality is one of the top reasons people don’t use video conferencing. Get the crispest, clearest audio powered by Dolby Voice in every meeting. Highfive and Dolby Voice deliver the best video conferencing and audio experience for every meeting and every room.

    Join & Write a Comment

    Suggested Solutions

    Table of Contents: Lesson 1 - Installing Windows Server 2012 ( Lesson 2 - Configuring Ser…
    Recently, I was assigned the task of performing a hardware refresh in the datacenter. The previous Windows 2008 systems were connected to the SAN via fiber channel HBA’s and among other thing, had PowerPath installed in order to provide sufficient f…
    This tutorial will give a an overview on how to deploy remote agents in Backup Exec 2012 to new servers. Click on the Backup Exec button in the upper left corner. From here, are global settings for the application such as connecting to a remote Back…
    This tutorial will walk an individual through the process of transferring the five major, necessary Active Directory Roles, commonly referred to as the FSMO roles from a Windows Server 2008 domain controller to a Windows Server 2012 domain controlle…

    746 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    18 Experts available now in Live!

    Get 1:1 Help Now