[Okta Webinar] Learn how to a build a cloud-first strategyRegister Now

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 321
  • Last Modified:

printer issue

Hi,

I did firmware upgrade on HP MFP 4345 and installed the newest release.
After reboot scanner/copy icons are not accessible with error 30.31.34 - scanner error.
I did not have any problems during install new software everything went pretty well.
Looks like installed firmware is to new to hardware what I have.
Any way to fix that ?
Did you see this before ?
I checked already some comments and people got this error because of loose cables in formatter etc.
Everything was working before upgrade so is not hardware issues. I already tried run machine without network cable connected because sometimes interfering with scanner. No progress. Still don't have access to scanning/copying options.

thanks

henry
0
henryk123
Asked:
henryk123
  • 3
  • 2
1 Solution
 
Justin SmithCommented:
You probably need to un-install that firmware version and revert back to the working one. I've tried upgrading firmware on numerous hardware items before and it never worked out well. Try that and you should be fine.
0
 
henryk123Author Commented:
Well,

How to uninstall ?
Any tool for that ?
0
 
Justin SmithCommented:
Well, unfortunately it's very hard or near impossible. One thing I would check is to make sure your driver version is compatible with that firmware version. Someone at this link found out that their current driver version didn't work with the firmware update. They switched the driver version and the firmware worked. Try other drivers.

http://h30499.www3.hp.com/t5/Print-Servers-Network-Storage/How-to-enable-printer-firmware-downgrades/td-p/5487885#.U_yXafldWzM
0
 
henryk123Author Commented:
I ordered new mfp device. Old printer we will use as printer, no scanner.

thanks
0
 
Justin SmithCommented:
Glad I could help in a little bit.
0

Featured Post

What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.

  • 3
  • 2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now