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troubleshooting Question

Browser.exe and Google Chrome window running in background

Avatar of Phil Rine
Phil Rine asked on
Web BrowsersVulnerabilitiesAnti-Spyware
5 Comments1 Solution2642 ViewsLast Modified:
I am working on a customers computer and having a difficult time removing what seems to be a virus or at least malware.  He is running Windows 7 Pro 64 bit.  He installed Google Chrome and this issue seemed to arise after the install.  What happens is several instances of browser.exe opens in the task manager in the processes tab and the description shows as Google Chrome.  Usually between 3 and 7 although no Chrome browser windows are open.  In the application tab there is 1 instance of what appears to be Google Chrome running with various ad looking titles that change randomly.  I have fully uninstalled Chrome and restarted the computer but the same situation happens even with Chrome being uninstalled.  What I have found is a folder in User - AppData - LocalLow - ActiveEthernet - Interrupt Memory.  This folder contains the following folder and files: a folder names 36.0.1985.125 and files browser.exe, debug.log and wow_helper.exe.  I have manually removed this folder and files listed but it comes back on restart.  I also have noticed that no actual window of Chrome is visible but on shutdown there seems to be a windows behind the desktop wallpaper that looks like a browser window.  I have run a scan with MalwareBytes and removed a few objects.  I have tried to use HitMan Pro trial version but it doesn't allow me to have a 30 day trial.  I don't know what that's about since their site states that you can have a 30 day trial.  I have also scanned the registry and removed 2 instances of keys that contain lines showing browser.exe but it did not help.  This computer is on a domain and only this user profile seems to be affected.  I have logged in as the domain admin and this situation does not occur.  Thank you in advance for any input.
Phil
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