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Mac's not downloading mail (Exchange 2007)

Posted on 2014-08-20
Medium Priority
Last Modified: 2014-08-26

I have a problem whereby all 3 Macs on my site have stopped downloading email from the Exchange 2007 Servers.  I can add the account and it says connected, but the emails do not propagate into  the client.  I can also send emails fine.

Server : SBS 2008, Exchange 2007 SP3 U13
Affected Clients :Apple Mac running Mavericks

Problem : Macs using Mac mail and Outlook 2011 wont download any emails, even though the emails are in owa.  Windows machines running outlook work fine. Macs say they are connected to exchange.

Steps taken already :
- Rebooted the server
- Ran a chkdsk
- Re-created the user account
- Recreated the mail profiles
- Created the mail profile on a windows machine (works)
- Eseutil defrag / repair
- checked file permissions
- Tried a brand new mac (same issue)
- Tried a MAC from another site over the WAN ( Same issue)
- Googled the shit out of the problem
- Telnet sucessfully on ports 25,143,110,443,995

Please assist.

Thank you
Question by:gerard_thusa
  • 2
LVL 31

Expert Comment

ID: 40272389
Do you know if the affected clients use Exchange Web Services to communicate with the server? I think Mac Outlook 2011 had an EWS version and a non-EWS version. If you look in the About page for it does it say something like 'EWS Edition' anywhere?

Accepted Solution

gerard_thusa earned 0 total points
ID: 40275802

Author Closing Comment

ID: 40285230
Resolved the issue on my own

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