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Cursor blink in Office 2010 on TS 2k8

Posted on 2014-08-20
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Last Modified: 2014-12-26
Hi,

We got a client using Office 2010 on Win 2k8 R2 Standard.
One day ago, a user came to us with a printing issue. He was not able to print anymore.

This morning, the printer is available again, but each time he's working on Word or Outlook 2010, the cursor blink from "normal" cursor to "hourglass" cursor, and not stoping. It is, indeed, very annoying for the user to work.

We tried to reboot the server, it works for a few hours then the issue come back, we tried to update the printing drivers, that didn't solve the issue. He closed his TS session (full close) but the issue seems to stay present.

The only way to make the issue disappear is to delete the windows profile and create it from scratch.
It is a high burden to do this every time !

We searched after a fix to reset to zero the configuration of Office 2010 but we only found a fix for Word on win 7 (we need it on w2k8)

Do someone can help us or has been through the same troubles ?

Thanks
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Question by:SA-IT
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Expert Comment

by:Kimputer
ID: 40272049
Can you try to stop the printer spooler (on the server) and see if the problem stops (has to be the moment it happens, to be clear if it helps or not).
I've seen some conflicts before, and stopping the print spooler is a temporary solution. This was on a PC, for you server it will have a lot of impact of course. But at least it will be a piece of info we can use for further steps.
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Author Comment

by:SA-IT
ID: 40275536
Yes, it stops the issue completely. The spooler is related to this issue but as you say it, we can't stop the spooler everytime ;)

We tried to update the printers drivers, but it did not fix the issue.
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LVL 37

Expert Comment

by:Kimputer
ID: 40275554
Ricoh printer by any chance? Did you install specific printer drivers? If so, try generic ones. If you used generic, then use type specific.
Does the user need printer redirection or only the printers on the server. If not needed, disable the printers in his rdp connection icon.
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Author Comment

by:SA-IT
ID: 40275725
No it's a Canon iRC 2380. The drivers installed are following :
Canon PCL5e/5c and we tried the PCL6 (both in x64) but same trouble.
We also tried to deactivate printer redirection in rdp connection icon but it didn't resolve the issue.
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Accepted Solution

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Kimputer earned 1000 total points
ID: 40275747
I see they didn't make a specific driver, and you're now using the only available generic driver?
There's a lightweight driver as well (meant for Citrix), but it should also work in your environment.

http://software.canon-europe.com/software/0044574.asp?model=

And if that doesn't work, is using the PS driver an option?

http://software.canon-europe.com/software/0043673.asp?model=
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