We got a client using Office 2010 on Win 2k8 R2 Standard.
One day ago, a user came to us with a printing issue. He was not able to print anymore.
This morning, the printer is available again, but each time he's working on Word or Outlook 2010, the cursor blink from "normal" cursor to "hourglass" cursor, and not stoping. It is, indeed, very annoying for the user to work.
We tried to reboot the server, it works for a few hours then the issue come back, we tried to update the printing drivers, that didn't solve the issue. He closed his TS session (full close) but the issue seems to stay present.
The only way to make the issue disappear is to delete the windows profile and create it from scratch.
It is a high burden to do this every time !
We searched after a fix to reset to zero the configuration of Office 2010 but we only found a fix for Word on win 7 (we need it on w2k8)
Do someone can help us or has been through the same troubles ?