SBS2003 SP2 Missing Drive


We have a client who is running a SBS 2003 server with 4GB Ram.

He noticed the other day that on Disk 1 on the front of the server the lights suddenly were not responding as the other three drives (0, 2, 3).

I opened up the Dell OpenManage software and could see three drives on the connector, I also updated this software too and the same results. Last night I got the client to reboot the server and this morning I checked the event logs to see if there was any disk errors which there was not.

To me it sounds like a dead disk as if the OpenManage software should detect it if it is connected to the controller, but then again event viewer should pick up events from dead disks on boot.


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noxchoGlobal Support CoordinatorCommented:
And how many disks are connected in reality? 3 or 4?
If 4 then yes, one disk is dead. But of the disk is not working at all then how can it report anything?
But first idea I have is - is there any disk connected to connector 1?
you can always remove the "dead" disk, and run a diag on it.
i use the UBCD for that :
Hardware diagnostic CD    UBCD

go to the download page, scroll down to the mirror section, and  click on a mirror to start the download
Download the UBCD and make the cd   <<==on a WORKING PC, and boot the problem PC from it
Here 2 links, one to the general site, and a direct link to the download

since the downloaded file is an ISO file, eg ubcd527.iso - so you need to use an ISO burning tool
if you don't have that software, install cdburnerXP :

If you want also the Ram tested - run memtest86+ at least 1 full pass,  - you should have NO errors!
For disk Diagnostics run the disk diag for your disk brand (eg seagate diag for seagate drive)  from the HDD section -  long or advanced diag !  (runs at least for30 minutes)                        ultimate boot cd             download page

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unrealone1Author Commented:

Yes there should be 4 disks in the machine. The performance has not faltered nor has any errors been shown.
noxchoGlobal Support CoordinatorCommented:
Please be more precise. There should be or there are four drives. Which is correct? Can you check it physically? Open the case and see which bay has the drive in?
unrealone - what was the solution - or problem you found??
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