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Problem with Display

I have a user trying to run a CAD program on his laptop which is a Dell Precision M6800 running Windows 7 64 bit.
The CAD program works for awhile but then the following message is displayed and the program crashes.

"Display driver stopped responding and has recovered"
"Display driver AMD driver stopped responding and has successfully recovered"

I tried updating the driver but get a message telling me the latest driver is already installed.
Any suggestions on what else I could try?
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dsoderstrom
Asked:
dsoderstrom
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2 Solutions
 
Brad GrouxCommented:
Many times when this occurs the system (and/or GPU) is overheating, insure that the system is well ventilated and that the exhaust fan(s) is working.

When you tried to update the drivers did you go to Dell's support site? If so, I'd bypass them and go directly to the AMD/ATI site. Generally hardware vendors are slow to adapt released drivers from the GPU makers.

If you know the GPU chipset you can download the drivers here - http://support.amd.com/en-us/download

If you don't know the chipset just download the "automatic detect and install tool."

If the latest driver doesn't work, try a previous driver version.
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dsoderstromAuthor Commented:
Thank you for your response.
I went to the link that you provided and was able to download and apply the latest AMD driver.  However, we still get the same error message.  Since my first post I have discovered that we have three more of these laptops with the same problem.  These other three computers are using drivers that are two versions previous to the latest version which I applied.
So, it's looking like updating the driver is not going to fix the problem.   I am going to contact our vendors for both the CAD software and the laptops today to see if they can offer any help but if you have any other suggestions I would  appreciate them.
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MereteCommented:
Personally I would not have though Auto Cad suitable for Laptops because of the high CPU and video work Desktops more suitable, as suggested I believe your over working the graphics.
Also some video chips  donot function well with it.
Most Laptops are OEM and that in my experience provide near enough is good enough hardware.
Especially with the video chips, remember it is a small area for all the parts to fit.
Take a look at the system requirements, may I ask which version you have?

Minimum is just that near enough is good enough not the best..
32 Bit Computers:
Microsoft® Windows® 8 Standard, Enterprise, or Professional edition, Microsoft® Windows® 7 Enterprise, Ultimate, Professional, or Home Premium, Microsoft® Windows® XP Professional or Home edition (SP3 or later)
High Resolution (1280x1024) Monitor
2 GB RAM (4 GB recommended)<< agree
1 GB free disk space for installation
Microsoft® Internet Explorer® 7.0 or later web browser
Processor (CPU) For Windows 7:
Intel® Pentium® 4 or AMD Athlon™ dual-core processor, 3.0 GHz or higher with SSE2 technology
Processor (CPU) For Windows XP:
Pentium 4 or AMD Athlon dual-core processor, 1.6 GHz or higher with SSE2 technology
64 Bit Computers:

Microsoft® Windows® 8 Standard, Enterprise, or Professional edition, Microsoft Windows 7 Enterprise, Ultimate, Professional, or Home Premium, Microsoft® Windows® XP Professional (SP2 or later)
AMD Athlon 64 with SSE2 technology, AMD Opteron® processor with SSE2 technology, Intel® Xeon® processor with Intel EM64T support and SSE2 technology, or Intel Pentium 4 with Intel EM64T support and SSE2 technology
High Resolution (1280x1024) Monitor
2 GB RAM (4 GB recommended)<< 8 gig recomended imho
1 GB free disk space for installation
Microsoft® Internet Explorer® 7.0 or later web browser
CAD Design Software v8.1 Recommended

Genuine Windows® XP Professional, SP3 or Windows 7 Ultimate SP1
Autodesk Certified Graphics Card (see Autodesk website)
High Resolution 1,600 x 1,050 with true color
System RAM: 4GB+
AutoCAD Requirements

32 bit Supported Versions = AutoCAD 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014
 
64 bit Supported Versions = AutoCAD 2008, 2009, 2010, 2011, 2012, 2013, 2014
 
RECOMMEND SERVICE PACKS - Any AutoCAD version Service Packs released should be installed.
 
Autodesk products that include AutoCAD (non-LT) are compatible with CDS v8.1 ( i.e. Vertical Products, Inventor, AutoCAD Mechanical, etc).
 
AutoCAD 2006 and Earlier is NOT supported.
 
AutoCAD LT is NOT compatible with ANY product from CDS.
http://www.cad-design.com/support/cds_system_requirements81.html

System requirements for AutoCAD
Jul 9, 2014
http://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/System-requirements-for-AutoCAD.html
Check AutoCAD 2014 System Requirements
http://www.dummies.com/how-to/content/check-autocad-2014-system-requirements.html
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dsoderstromAuthor Commented:
It is not AutoCAD that they are trying to run on these laptops.  It is Solidworks 2014.
I agree with the comment that a laptop may not be very suitable for doing CAD work but several of our engineers work remotely part of the time and need to take their computers with them.  When they are working in the office they connect to monitors with much more capacity.
Since my previous post we have found that these laptops have dual display adapters and that seems to be the root of the problem.  We have turned this problem over to technical support at both our CAD and laptop vendors and they are working together to figure out a solution.
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MereteCommented:
Ah those missed details,  thankyou I kind of figured it was solidworks..
yes that would explain the message with the
"Display driver stopped responding and has recovered"
"Display driver AMD driver stopped responding and has successfully recovered"
With  laptop it has the laptop screen and then 2ndary screen, maybe the display adapter is tuning off?
could be a problem with AC or battery power as well.
Thanks for the heads up, since you have  turned this problem over to technical support at both our CAD and laptop vendors and they are working together to figure out a solution.
I'd appreciate an update if you find a solution.
Offer this one as well
"Display driver stopped responding and has recovered" error in Windows 7
Method 1: Increase the GPU (Graphics Processing Unit) processing time by adjusting the Timeout Detection and Recovery registry value
And there is a Fix it for me which may just fix the registry for you
http://support.microsoft.com/kb/2665946 
Regards Merete
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dsoderstromAuthor Commented:
The technical support people working on this problem have managed to fix the problem on three of the laptops.  They are still working on the fourth.
The root problem as first suggested by Brad was with the video driver.  Solidworks 2014 requires a specific version of the AMD driver (version 13.251) which is a couple of versions previous to the latest driver.
There was also a corrupted registry on one of the machines which added to the problem.  
Having not worked on this myself that is all the information that I have.  I do appreciate the help from both of you.
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MereteCommented:
Thank you too, I really appreciate the time taken to gives us your progress.
Hands on /eyes on really simplifies it.
The one missing key we didn't think of was a corrupted registry adding to the problem.
Good one, glad to see it's resolved.
Cheers
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