Exchange calendar missing from outlook

Hello there
I have a user who is connected to MS Exchange but via outlook his calendar is missing.
His cal is there in OWA and on his iPhone but via outlook its empty.

Any thoughts>
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Brad GrouxSenior Manager (Wintel Engineering)Commented:
What version of Outlook?

There is probably an issue with the current .OST file. Check this link on how to resynchronize the OST. I'd rename the old one or copy it off somewhere, and then re-open Outlook and allow it to create a new one.
Seanie_Author Commented:
Hi there
I deleted the OST file and reopened outlook.
His mailbox re downloaded but that cal remained empty.
The cal on iPhone, and shared computers can view it perfectly.

any thoughts?
thank you
Mark GalvinManaging Director / Principal ConsultantCommented:

So his calendar appears in the folder list but is completely empty?

Ultimate Tool Kit for Technology Solution Provider

Broken down into practical pointers and step-by-step instructions, the IT Service Excellence Tool Kit delivers expert advice for technology solution providers. Get your free copy now.

Seanie_Author Commented:
hi there
Yes it does, OWA iPhone etc show as empty. His cal is ticked in the list but nothing appears.
Mark GalvinManaging Director / Principal ConsultantCommented:
Is Outlook setup up to used Cached Exchange Mode?
Seanie_Author Commented:
Sorry everything else shows full
Mark GalvinManaging Director / Principal ConsultantCommented:
Is Outlook setup up to use Cached Exchange Mode?

I know you said you had deleted the OST file - did you recreate the mail profile?

This might help

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Seanie_Author Commented:
Hi there
Thank you, after investigation i discovered that you were right the user deleted his exchange account and was left with his mailbox working via IMAP somehow.
I added a new profile and it fixed the account.

Thank you
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.