Mapped drives not appearing when launching Citrix 6.5 Apps

Posted on 2014-08-20
Last Modified: 2014-08-21
Hello Experts - I'm seeing a problem this morning where users are launching Revit 2014 from a Citrix server and their mapped drives are not appearing when attempting to save files.  This has worked in the past and just started this morning.  The only recent changes to the server were Windows updates on Tuesday and a reboot.  I'm not sure where to being troubleshooting this one and would appreciate any guidance, thanks!
Question by:danbrown_
    LVL 23

    Expert Comment


    If you open an application that is published by Citrix you are actually setting up a session for that user. You say the user did have mapped drives. How are these drives mapped right now? WIth a GPO? Or with a loginscript that is assigned to the user? A user needs to have drive mappings (or they need to be created in some way) to be able to use them in a published app.

    Do you also publish desktops? Do you see the mapped drives in a published desktop?

    Author Comment

    The drives are mapped with a script delivered via GPO along with their printers.  No published desktops, just apps.
    LVL 23

    Accepted Solution

    Then most probably the GPO isn't being applied correctly is my guess. Do you see anything in the event viewer why the drives aren't being mapped? Can you, just for tst reasons, publish a desktop so you can actually see if the drives are mapped then? And if you have a desktop and try to manually connect the drives, does this work?
    LVL 22

    Assisted Solution

    by:Dirk Kotte
    sometimes after changes within GPO`s my servers don't run the scripts and I have to start the server to made it working again.
    also seen: scripts run in timeouts because printer errors. then the second part of the gpo (drive mapping) is not applied.
    boot problems result in event viewer messages.

    Author Comment

    A reboot solved this one, thanks for the input all.

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