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automatically populate email in outlook

when i configure outlook with my email address, another email address populates as well, helpdesk@domain.com, which is fine. now i have another user who i need this to happen to. he needs access to helpdesk emails as well. how do i configure this.

1 Solution
Neil PreeperCommented:
If you are using exchange 2010, just give full access to the mailbox in question to the user. Exchange will autoload the mailbox after awhile.
Simon Butler (Sembee)ConsultantCommented:
By default with Exchange 2010, if a user has Full Mailbox Access to a mailbox then it is connected to Outlook Automatically. This is a feature called Auto Mapping. The Autodiscover process does the work for you. On a new profile it will usually happen immediately, on existing profiles it can happen when Outlook is restarted or on the next Autodiscover refresh (usually within the hour).


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