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By default with Exchange 2010, if a user has Full Mailbox Access to a mailbox then it is connected to Outlook Automatically. This is a feature called Auto Mapping. The Autodiscover process does the work for you. On a new profile it will usually happen immediately, on existing profiles it can happen when Outlook is restarted or on the next Autodiscover refresh (usually within the hour). <br />
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Simon.
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when i configure outlook with my email address, another email address populates as well, helpdesk@domain.com, which is fine. now i have another user who i need this to happen to. he needs access to helpdesk emails as well. how do i configure this.<br />
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thanks
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when i configure outlook with my email address, another email address populates as well, helpdesk@domain.com, which is fine. now i have another user who i need this to happen to. he needs access to helpdesk emails as well. how do i configure this.

thanks

By default with Exchange 2010, if a user has Full Mailbox Access to a mailbox then it is connected to Outlook Automatically. This is a feature called Auto Mapping. The Autodiscover process does the work for you. On a new profile it will usually happen immediately, on existing profiles it can happen when Outlook is restarted or on the next Autodiscover refresh (usually within the hour). 

Simon.

automatically populate email in outlook

Exchange is the server side of a collaborative application product that is part of the Microsoft Server infrastructure. Exchange's major features include email, calendaring, contacts and tasks, support for mobile and web-based access to information, and support for data storage.