Exchange 2010 Mailbox Export Request Stuck Inprogress

Posted on 2014-08-20
Last Modified: 2014-09-01
I have a mailbox export that has been stuck in progress for sometime.  The mailbox no longer exist.  I do have the Request GUID but I have not been able to suspend or remove the request.

RunspaceId            : b86fc23c-6069-40aa-88fe-c4f5ef8f701d
FilePath                  : \\gsbue01\pst\tholland.pst
SourceDatabase       : Executives
Mailbox                    :
Name                       : MailboxExport
RequestGuid          : 13e4bdc3-e9b8-40a2-be4e-d14c46bc605f
RequestQueue         : Executives
Flags                      : IntraOrg, Push
BatchName            :
Status                     : InProgress
Protect                    : False
Suspend                    : False
Direction                  : Push
RequestStyle         : IntraOrg
OrganizationId       :
Identity                   : 13e4bdc3-e9b8-40a2-be4e-d14c46bc605f
IsValid                    : True
Question by:GracoIT
    LVL 41

    Expert Comment

    Restart IS service and check again.

    Author Comment

    The Server has been recycled several times since I noticed this.
    LVL 8

    Expert Comment

    First run below command to find out the identity of the request which is stuck.
    Get-MailboxExportRequest | Get-MailboxExportRequestStatistics | fl * name* identity

    then run below command to check the error in detail.

    Get-MailboxExportRequestStatistics -Identity "identity" -IncludeReport | Format-List

    Check the error due to which it stuck and let us know the reason.

    Author Comment

    [PS] C:\Users\cpixley\Desktop>Get-MailboxExportRequestStatistics -Identity "13e4bdc3-e9b8-40a2-be4e-d14c46bc605f" -IncludeReport | Format-List

    The request index entry is missing important data for request 'd2b753902b7b48c790e2a9bdbb34b971tholland-MailboxExport'.  Couldn't find a local user for this request.    + CategoryInfo          : InvalidArgument: (13e4bdc3-e9b8-40a2-be4e-d14c46bc605f:MailboxExportRequestIdParameter)   [Get-MailboxExportRequestStatistics], ManagementObjectNotFoundException    + FullyQualifiedErrorId : 91F1E9C5,Microsoft.Exchange.Management.RecipientTasks.GetMailboxExportRequestStatistics

    Author Comment

    I could not get you first command to return a value so I used the Identity in my question above.
    LVL 19

    Expert Comment

    by:Adam Farage
    First recycle the mailbox replication service (It should be Microsoft Exchange Mailbox Replication Service) first. That is what actually controls mailbox moves, along with exports since it is actually replicating the data.

    Second I would try this command:

    Remove-MailboxExportRequest -RequestQueue Executives -RequestGuid 13e4bdc3-e9b8-40a2-be4e-d14c46bc605f -Verbose

    Open in new window

    Report back the results please...

    Author Comment

    [PS] C:\Users\cpixley\Desktop>Remove-MailboxExportRequest -RequestQueue Executives -RequestGuid 13e4bdc3-e9b8-40a2-be4e-
    d14c46bc605f -Verbose
    VERBOSE: [16:58:07.857 GMT] Remove-MailboxExportRequest : Initializing Active Directory server settings for the remote
    Windows PowerShell session.
    VERBOSE: [16:58:07.858 GMT] Remove-MailboxExportRequest : Active Directory session settings for
    'Remove-MailboxExportRequest' are: View Entire Forest: 'False', Default Scope: 'GracoSupply.local', Configuration
    Domain Controller: 'GSADC02.GracoSupply.local', Preferred Global Catalog: 'GSADC01.GracoSupply.local', Preferred Domain
     Controllers: '{ GSADC01.GracoSupply.local }'
    VERBOSE: [16:58:07.860 GMT] Remove-MailboxExportRequest : Runspace context: Executing user:
    GracoSupply.local/GracoUsers/Admins/Chris Pixley, Executing user organization: , Current organization: , RBAC-enabled:
    VERBOSE: [16:58:07.861 GMT] Remove-MailboxExportRequest : Beginning processing &
    VERBOSE: [16:58:07.868 GMT] Remove-MailboxExportRequest : Instantiating handler with index 0 for cmdlet extension agent
     "Admin Audit Log Agent".
    VERBOSE: [16:58:07.888 GMT] Remove-MailboxExportRequest : Current ScopeSet is: { Recipient Read Scope: {{, }},
    Recipient Write Scopes: {{, }}, Configuration Read Scope: {{, }}, Configuration Write Scope(s): {{, }, }, Exclusive
    Recipient Scope(s): {}, Exclusive Configuration Scope(s): {} }
    VERBOSE: [16:58:07.890 GMT] Remove-MailboxExportRequest : Searching objects "Executives" of type "MailboxDatabase"
    under the root "$null".
    VERBOSE: [16:58:07.893 GMT] Remove-MailboxExportRequest : Previous operation run on domain controller
    VERBOSE: [16:58:07.925 GMT] Remove-MailboxExportRequest : Admin Audit Log: Entered Handler:OnComplete.
    Couldn't perform the operation because objects of type 'Microsoft.Exchange.MailboxReplicationService.TransactionalReque
    stJob' couldn't be found on 'GSADC02.GracoSupply.local'.
        + CategoryInfo          : NotSpecified: (:) [Remove-MailboxExportRequest], ManagementObjectNotFoundException
        + FullyQualifiedErrorId : BB2E830D,Microsoft.Exchange.Management.RecipientTasks.RemoveMailboxExportRequest

    VERBOSE: [16:58:07.932 GMT] Remove-MailboxExportRequest : Ending processing &

    Accepted Solution

    Get-MailboxExportRequest | Remove-MailboxExportRequest

    Author Closing Comment

    This is the command that removed the hung process.

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