A friend of mine asked for help as she end up with this. What would be the reason?


A friend of mine asked for help for Solidworks 2015 as she end up with this. What would be the reason?

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Brad GrouxSenior Manager (Wintel Engineering)Commented:
Open SolidWorks, and in the search box click the down arrow and select Knowledge Base. Type S-066409 in to the search box and hit enter. It should give you some direction at what the issue is.
SolidWorks Search
jazzIIIloveAuthor Commented:

No matches found is what i get.
I would suggest your friend go to the solidworks forum

From what I am reading it sound like the Document Manager Key needs updating:
This can be done using these steps:

    Log into the SolidWorks customer portal (http://www.solidworks.com/).
    Click API Support in My Support.
    Click Document Manager key request in step 4.
    Follow the online instructions to request your license key.

Anything further I would suggest following up in the solidworks forum.
☠ MASQ ☠Commented:
I'm assuming they are seeing this on a 64-bit Windows version

Have they tried reinstalling the SW Document Manager?

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dhsindyRetired considering supplemental income.Commented:
The error says your KEY is OLD - for whatever reason. Go here and get a new key from SW portal:

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