A friend of mine asked for help as she end up with this. What would be the reason?

Posted on 2014-08-20
Last Modified: 2014-09-12

A friend of mine asked for help for Solidworks 2015 as she end up with this. What would be the reason?

Question by:jazzIIIlove
    LVL 14

    Expert Comment

    by:Brad Groux
    Open SolidWorks, and in the search box click the down arrow and select Knowledge Base. Type S-066409 in to the search box and hit enter. It should give you some direction at what the issue is.
    SolidWorks Search
    LVL 12

    Author Comment


    No matches found is what i get.
    LVL 28

    Expert Comment

    I would suggest your friend go to the solidworks forum

    From what I am reading it sound like the Document Manager Key needs updating:
    This can be done using these steps:

        Log into the SolidWorks customer portal (
        Click API Support in My Support.
        Click Document Manager key request in step 4.
        Follow the online instructions to request your license key.

    Anything further I would suggest following up in the solidworks forum.
    LVL 62

    Accepted Solution

    I'm assuming they are seeing this on a 64-bit Windows version

    Have they tried reinstalling the SW Document Manager?
    LVL 17

    Assisted Solution

    The error says your KEY is OLD - for whatever reason. Go here and get a new key from SW portal:

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