Symantec 14.5 and old 2005 Tapes

Haven't used symantec backup exec for a few years now but suddenly have a need to recover some files on a tape created in 2005.

I've installed Symantec Backup Exec 2014 on a Windows Server 2003 server.
I've inserted the tape and when I run an 'inventory and catalog' job it never seems get started. It's reported as running, the elapsed time goes up but the file/folder and byte counts do not go above 0.

What could I be doing wrong here?

Regards
antoniokingAsked:
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antoniokingAuthor Commented:
There are no "active alerts" either
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Thomas RushCommented:
What is the exact type of tape (i.e., "LTO-1", or "SDLT-320"  or AIT-whatever)?
What is the exact model of tape drive?
Other questions could be asked, such as whether the drive is standalone or in a library, and how it's connected to the server, which OS you're running, and so on... but we'll get to those if we need to.
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antoniokingAuthor Commented:
Hi
Tapes is LTO2
Tape drive is an standalone HP Ultrium LTO 2 internal drive, it's connected by SCSI cable to the mainboard.
OS is Windows Server 2003.

Cheets
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antoniokingAuthor Commented:
Hi selfgovern
Tape is LTO2
Tape drive is a standalone HP Ultrium LTO 2 internal drive, it's connected by SCSI cable to the mainboard.
OS is Windows Server 2003.

Thanks
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Davis McCarnOwnerCommented:
Go get a (free) copy of HP's Library and Tape Tools software so you can test that drive; but, don't do any R/W testing on the tapes you want to restore.  If possible, test with a same brand, same vintage, tape that doesn't have any data.  Once we know the drive is OK, we can address the Backup Exec issue.
http://h18006.www1.hp.com/products/storageworks/ltt/index.html
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Rodney BarnhardtServer AdministratorCommented:
I am not sure how long you let it sit, but it seems that in 2014 there is not a byte count until the job is almost complete. Also, you did you check the specific model number of the LTO 2 drive. According to the 2014 compatibility list, there are only 4 stand alone HP LTO-2 drives supported and only two of those on SCSI (Ultrium 448 and 460).
http://www.symantec.com/business/support/library/BUSINESS/xCL/TECH214803/be_2014_hcl.pdf

If it is supported, and the HP Tools show the drive is good (as mentioned above). Then I would verify the drive installation. When you added it via storage, you should have been given the option to install Symantec Drivers.

I also have a Micro Tutorial on importing and restoring data in BE 2014. The process is somewhat different from the versions prior to 2012. The interface is totally different.
http://www.experts-exchange.com/Software/Backup_Restore/VP_481.html
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Davis McCarnOwnerCommented:
If the drive is good, he also ought to be able to use NTBackup to rebuild the index and perform the restore. BE was calling NTBackup for an awfully long time.
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antoniokingAuthor Commented:
Thanks guys, I'll check the health of the drive tomorrow. It was recently purchased as 'refurbished', i'm confident the drive is OK.

I installed the HP drivers at first bit then installed the Symantec ones.

Cheers for your input, I'll report back tomo
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antoniokingAuthor Commented:
Drive model number is Q1518A.
Label on front reads 'HP Storage Works Ultrium 460', which I can see is listed in the 'Backup Exec 2014 Hardware compatibility list'.

HP Library and Tape Tools software reports the drive is not supported along with the message
L&TT could not identify the correct NT miniport driver to use for access to this device.
 This may be caused by another application locking the driver.
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antoniokingAuthor Commented:
OK, resolved the HP Library and Tapes Tools message by stopping all the Backup Exec services.
I am running a LTO Drive assessment test now, one thing I've noticed immediately is the green 'ready' led is flashing... when the Backup Exec is meant to be inventorying the drive it doesn't flash.
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antoniokingAuthor Commented:
OK, big issue...half way through the test I got a BSOD.
Rebooting and trying again now.
screenshot
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Rodney BarnhardtServer AdministratorCommented:
You are not running the tape drive off a port on the disk controller are you? The 0x000000F4 tends to indicate a disk or controller problem. If you are running the tape drive off the controller, then the diags could have caused an interrupt.
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antoniokingAuthor Commented:
It's connected to Socket B of the riser Card (attached photo... cable unplugged for the photo)
Server is a Dell PowerEdge 2800

Is this not the right socket?

image.jpeg
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Davis McCarnOwnerCommented:
OK, your Poweredge 2800 has an Ultra SCSI 320 controller so you're OK on that part; but, SCSI requires proper addressing AND (!!!) termination.  The HP drive has no termination so you should have a second SCSI connector after the drive with a terminator block plugged into it.
Do you?
Support page: http://h20566.www2.hp.com/portal/site/hpsc/public/psi/swdHome/?cc=us&cc=us&lang=en&lang=en&sp4ts.oid=238682&ac.admitted=1408711257271.876444892.199480143
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antoniokingAuthor Commented:
Thanks for taking time to help me out, appreciate it!

Here's a pic of the cable I'm using.
I believe it has a terminator block as you mention. I have been connecting the tape drive to the HDD1 end, and the CTRL end to the server.

photo
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Davis McCarnOwnerCommented:
You mislabeled your pic as the CTRL end goes to the controller.  Can the terminater be moved to the HDD1 connector and the place it was be plugged into the tape drive?
At Ultra 320 speeds you will have ringing (signals overshooting and undershooting) the way you have it pictured.
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antoniokingAuthor Commented:
The terminator can't be moved, it's hardwired onto the end of the cable.
Yep, I mislabeled my photo (what an idiot!)

I've also tried connecting the HHD0 connector to the tape drive... same BSOD happens.

photo
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Davis McCarnOwnerCommented:
Use the HDD0 connector for the tape drive and you will have proper termination.
And that means the blue screen is being caused by something else.
What else is connected to the SCSI controller?
And, infinitely useful, what is the service tag number of the poweredge?
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antoniokingAuthor Commented:
SCSI Cable connected from controller socket A to backplate socket A.
Backplate has 8 SCSI drives connected. OpenManage software shows all healthy.
Firmware is out of date though. I'll update that now and test again.

Serial no: CRHDV1J
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antoniokingAuthor Commented:
Correction... wasn't firmware that was out of date, it was the drivers.
Have installed the latest RAID controller drivers v6.46.2.32
http://www.dell.com/support/drivers/us/en/19/driverdetails?driverid=8KN93

And Storport drivers v5.2.3790.4173
http://support.microsoft.com/kb/943545/en-us

Tape drive is connected to HDD0 on SCSI cable

Server is still BSOD'ing
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antoniokingAuthor Commented:
OK, changed the SCSI ID to 10 as suggested. Afraid the server crashed again.

Came across this article... I've disabled the cache on the RAID controller and going to see if that helps.
http://www.experts-exchange.com/Hardware/Storage/Q_24217854.html
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Davis McCarnOwnerCommented:
I'd actually suspect BE's drivers as the culprit.
Go back to the support page and download HP's drivers for the tape drive: http://h20566.www2.hp.com/portal/site/hpsc/public/psi/swdHome/?cc=us&cc=us&lang=en&lang=en&sp4ts.oid=238682&ac.admitted=1408711257271.876444892.199480143 
Then, go to the device manager, uninstall the tape drive, and install HP's drivers from your download.
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antoniokingAuthor Commented:
That is a good point actually, server wasn't crashing at first. At first I had the HP drivers installed.
Ok will do as you say snd report back

Thanks again
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antoniokingAuthor Commented:
Hi Davis,
I've installed the those HP drivers, unfortunately the server BSOD again.
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antoniokingAuthor Commented:
I did notice, when removing the already installed drivers they were labelled as HP's
So maybe it's the HP drivers at fault, I'm going to install the Symantec drivers and run the HP Tape test again.

If it crashes again, I do have another PE2800 server I could get parts from. Like RAID Controller and/or DIMM?
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antoniokingAuthor Commented:
Unfortunately, using HP drivers or Symantec drivers the server still crashes with a BSOD 0x000000F4 error

It's the bank holiday weekend now, I'll pick this up again on Tuesday... Planning to swap the HDDs into a spare PowerEdge 2900 server I have to see if it is a hardware fault or OS fault.
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antoniokingAuthor Commented:
I've installed Windows 2003 Server and Backup Exec 2014 on a Dell PowerEdge 2850 server.
No more blue screens... after speaking to the tape drive supplier they recommend I not connect the tape drive to a RAID controller... apparently SCSI tape drives don't like that. So I've attached it to an Adaptec SCSI card.

So far so good, the HP Library tools complained the media wasn't HP media but completed it's tests without crashing.

Now I'm trying to get to the data on an HP tape.
First of all desite the tape being inserted into the drive, Backup Exec reports under Storage that the Tape Drive has "NO MEDIA"
Despite this, I right clicked the tape drive and selected 'Inventory and Catalog Now'
This is still running... and has been for 30 minutes so far.
Under Jobs it reads Active: Running - Inventory, there is no byte count

How long should this usually take, I've read it usually takes a matter of minutes and that 20+ is unusual.
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Davis McCarnOwnerCommented:
It can take as long as it originally took to do the backup for a catalog to be rebuilt (which may take hours!).  You can also catalog and restore those tapes using ntbackup which you invoke by going to computer management -> removable storage -> right-click on the tape, and choose catalog.
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antoniokingAuthor Commented:
OK! I'll just wait until it finishes.
It's a 'full' backup which I remember would take hours to complete back in 2005 so I guess I won't know if it's working until tomorrow!

Thank you for your help. I'll be sure to report back.
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antoniokingAuthor Commented:
Update...
After an hour and 10 minutes it's moved on to 'Active: Loading Media'
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antoniokingAuthor Commented:
How long does the Loading Media process take. It's been running for half hour now and there doesn't appear to be any alerts.
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Rodney BarnhardtServer AdministratorCommented:
How many Gig's is it? I have seen a 100GB tape take over an hour. It has always been best practice not to put at tape drive on a RAID controller. That use to be state on all of the documentation, that was the reason I asked the question when you first started getting the blue screen. It all depends on the amount of data. Also, I have seen the "no media" on stand alone drives before. When I first installed 2014 on a machine with a stand alone drive to create the micro tutorial I posted above, it did the same thing. I think it has do do with if the system was rebooted after all of the drivers, updates, etc were done.
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antoniokingAuthor Commented:
Hi Rodney
I'm not sure how much data is on it. I would estimate over 200GB based on the size of our systems today.

I'll just keep waiting :)
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Rodney BarnhardtServer AdministratorCommented:
I find it best to walk away and come back. Like the old saying about a watched pot never boils. :-)
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antoniokingAuthor Commented:
Ok Loading Media is still running, 3 hours encounting

I noticed an alert popup whilst I was watching...

Event Type:      Error
Event Source:      adpu160m
Event Category:      None
Event ID:      9
Date:            28/08/2014
Time:            15:05:29
User:            N/A
Computer:      SERVER1
Description:
The device, \Device\Scsi\adpu160m1, did not respond within the timeout period.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 00 00 10 00 01 00 6a 00   ......j.
0008: 00 00 00 00 09 00 04 c0   .......À
0010: 01 01 00 50 00 00 00 00   ...P....
0018: 00 00 00 00 00 00 00 00   ........
0020: 00 00 00 00 00 00 00 00   ........
0028: 00 00 00 00 0a 00 00 00   ........
0030: 00 00 00 00 07 00 00 00   ........
I'm researching this error now, but thought I'd post it here encase any of you knew of it or seen it before
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Rodney BarnhardtServer AdministratorCommented:
Did you use the HP tools to update the firmware to the latest code. There are times when the driver and firmware versions are so different it causes problems. This seems to be a hardware error.
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antoniokingAuthor Commented:
I didn't, but I have just located the latest firmware and drivers from Adaptec for the SCSI card.
http://www.adaptec.com/en-us/support/scsi/u160/asc-29160

Installing these now and will begin the catalog job again.
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Davis McCarnOwnerCommented:
"In almost all cases, these messages are being posted due to hardware problems with either the controller or, more likely, a device that is attached to the controller in question. The hardware problems can be associated with poor cabling, incorrect termination or transfer rate settings, lazy or slow device responses to relinquish the SCSI bus, a faulty device, or, in very rare cases, a poorly written device driver."
http://support.microsoft.com/kb/154690
Did you use the same cable you pictured before?
Is the 29160 in its default state? (Use CTRL-A to access its BIOS and there is an option to do that)
Did the drive complete the Tape Tools test successfuly?
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antoniokingAuthor Commented:
I've just updated the Adaptec SCSI card drivers using with the latest available on Adaptecs website
Adaptec SCSI card is already on the latest firmware (v3.10.0)

Did you use the HP tools to update the firmware to the latest code.
Tape Drive is also on latest firmware.

Did you use the same cable you pictured before?
Yep, same cable, connected at connector HDD0

Is the 29160 in its default state? (Use CTRL-A to access its BIOS and there is an option to do that)
Did the drive complete the Tape Tools test successfuly?
Settings looked like the default state but I've reset it anyways.
Tape Tools test did complete, however the tape was a TDK tape and the HP Tools complained about that.
I'll run another test with an HP tape inserted.
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antoniokingAuthor Commented:
HP Library and Tape Tools  completed with failures....
I've attached the .ltt logs (renamed .txt)
Logs.zip
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Rodney BarnhardtServer AdministratorCommented:
I would send these results to whoever you received the drive from. It appears the drive is bad based on this line in the results:
10:4:4:40:3:3:42:1:1:PlainText:The drive is no longer recommended for use.:1252:0
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antoniokingAuthor Commented:
Not good.
I did see that line but thought maybe it was HP Library & Tape Tools complaining because it's an old drive and that they don't recommend it be used anymore.

OK, will contact supplier tomorrow (they're closed now)

Thanks Rodney
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antoniokingAuthor Commented:
Replacement drive has arrived.
It has passed the LTO Drive Assessment test.

In Backup Exec I'm trying to inventory and catalog however under the job status column I am seeing
Ready; No idle devices are available

No other software that uses the tape drive is open.
I've tried restarting the server but the same issue occurs.
I've tried restarting the backup exec services, but after this Backup Exec reports it is 'discovering devices' and this seems to take forever.
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antoniokingAuthor Commented:
Backup Exec is finally performing an Inventory
However, around 20 minutes has passed and the "The device, \Device\Scsi\adpu160m1, did not respond within the timeout period." error has re-occurred.
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Davis McCarnOwnerCommented:
Most versions of BE use a format compatible with NTBackup.  Try it this way:
http://technet.microsoft.com/en-us/library/aa997545(v=exchg.65).aspx
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antoniokingAuthor Commented:
Unfortunately the option to catalog is not there when I right click the tape
screenshot.JPG
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Davis McCarnOwnerCommented:
It looks to me like NTBackup does not think that tape is present (it looks grayed out). Leaving that window open, can you try another tape?
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antoniokingAuthor Commented:
Hi DavisMcCarn
Sorry, I closed the window before your reply.
Anyway, I restarted the server. After it restarted, I stopped the Backup Exec servers, Opened NT Backup (with no tape in the drive) and then inserted a different tape but nothing happens.
screenshot.JPG
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Davis McCarnOwnerCommented:
Did you notice that it doesn't even think you have a tape drive?  I generally stay out of BE threads because it is pretty SNAFU'd and causes folks all kinds of grief!
Open a CMD window and type this in (or copy and paste if you're CMD literate):
set DEVMGR_SHOW_NONPRESENT_DEVICES=1<enter>
devmgmt.msc<enter>

If the tape drive is not listed under Tape Drives, click View -> Show hidden devices, and look again.
Under Tape Drives, if there is a grayed out (nonpresent) drive, right-click and choose Uninstall.
Afterwards, right-click the topmost entry (usually My Computer) and choose Scan for hardware changes.

Until that tape drive exists in the device manager, NT Backup (and BE) won't know how to access or deal with it.
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antoniokingAuthor Commented:
Hi
The tape drive is listed in the Device Manager.

Cheers
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Davis McCarnOwnerCommented:
BE disables the Removable Storage Manager service which is necessary for NTBackup to manage the tapes.  With the BE stuff shut down, go to Services.msc, change the Removable Storage Manager to manual, start it, and try NT Backup again.
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antoniokingAuthor Commented:
Hi DavisMcCarn
Annoyingly, nothing shows up in the Restore and Manage Media tab. Just File and LTO Ultrium
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Davis McCarnOwnerCommented:
And you have the Removable Storage Manager running?  It started successfully?
If its working you ought to be able to insert several tapes and have them appear.
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antoniokingAuthor Commented:
Backup Exec is finally creating a catalog!
I changed the power cable supplying power to the tape drive and the timeout errors have disappeared.
How unusual!
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antoniokingAuthor Commented:
Allocated 50/50 points as you both spent considerable amount of time helping me troubleshoot
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