Quickbooks error when trying to open a database?

Posted on 2014-08-20
Last Modified: 2014-08-25
Hello Experts,
So I have one user who is getting an error message when trying to open our company database.  We had put the database onto a flash drive so it could be worked on elsewhere and then we put it back on the server, but this time it's inside of a folder within the main folder on the server, not that that should matter.  Our other two users seem to be able to open all the databases without a problem.  The user that I'm talking about is our owner and I'm trying my best to get this fixed, but would appreciate some help.  The error says this, "Warning We're sorry.  QuickBooks encountered a problem.  We recommend you download the QuickBooks Connection Diagnostic Tool, which can assess and possibly correct the problem.  If the problem continues, contact Support for assistance.  Error codes (-6000, -83)."

I spoke to the QuickBooks people and they said that one of those error codes mean that the database is corrupt, but as I said before, our other users can access it without a problem so I don't think it's corrupt.  We tried downloading the diagnostic tool, but it did not help.  Should I try moving the database back to the original folder where our other databases are?  Any help would be greatly appreciated.

If needed, the user's computer that is having a problem is running Windows 8.  The server is Windows Server 2008.
Question by:Brent Johnson
    LVL 89

    Accepted Solution

    First, copy the data files (.QBW and .TLG) to a local machine where the user can access anyway. Open QuickBooks and access the local file (NOT the server file) and do a Rebuild (File, Utilities and Rebuild).  Check that this completes.

    Move the Server files to temporary backup location (delete when you know all is well).

    Copy the data files back to the server location (so you are replacing the data files with the rebuilt files).

    Make sure this location is on the same server partition as the QB Server engine and run the server manager again to scan for the company file.

    Now try to open the QB data files from the server from the good machines.


    Now to the problem machine. Restart it, make sure the QB data folder is properly mapped (not browse) and now open QuickBooks. Use the File Open command to navigate to the server location. Do NOT use Recent files.

    Does it open?
    LVL 89

    Expert Comment

    by:John Hurst
    @Brent Johnson - did my suggestions work?  I think they should as it works for me.
    LVL 89

    Expert Comment

    by:John Hurst
    @Brent Johnson  - Thank you for following up and I was happy to help.

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