Quickbooks error when trying to open a database?
Posted on 2014-08-20
So I have one user who is getting an error message when trying to open our company database. We had put the database onto a flash drive so it could be worked on elsewhere and then we put it back on the server, but this time it's inside of a folder within the main folder on the server, not that that should matter. Our other two users seem to be able to open all the databases without a problem. The user that I'm talking about is our owner and I'm trying my best to get this fixed, but would appreciate some help. The error says this, "Warning We're sorry. QuickBooks encountered a problem. We recommend you download the QuickBooks Connection Diagnostic Tool, which can assess and possibly correct the problem. If the problem continues, contact Support for assistance. Error codes (-6000, -83)."
I spoke to the QuickBooks people and they said that one of those error codes mean that the database is corrupt, but as I said before, our other users can access it without a problem so I don't think it's corrupt. We tried downloading the diagnostic tool, but it did not help. Should I try moving the database back to the original folder where our other databases are? Any help would be greatly appreciated.
If needed, the user's computer that is having a problem is running Windows 8. The server is Windows Server 2008.