How does IT departments do application / update / patch testing?

Posted on 2014-08-20
Medium Priority
Last Modified: 2016-11-23
I am moving into a new position within IT. My main job will be testing new applications as well updates and patches. My assumption when it comes to testing is that I should have all of the computer models that we deploy to staff as test units. In my case, we use Dell products and we have about 5 different models that are deployed to staff. Unfortunately, I cannot get access to all 5 of these models to test apps on. My question is, how do other IT departments do testing to make sure that app/update deployments work on all systems? What is the best way to do testing without asking staff to give up their computer for a few minutes? Are there ways to simulate specific laptop models using virtualization software?
Question by:prologic08
  • 2
LVL 124

Accepted Solution

Andrew Hancock (VMware vExpert / EE MVE^2) earned 1500 total points
ID: 40274401
We use a number of techniques, we use a virtual system, which has the same build version and image that we deploy to Servers and Desktops, and then we actually have different types of Desktop PCs, to also deploy applications and patches to as well.

For laptops, because all our different, we have a standard build.

Author Comment

ID: 40274544
So you have created multiple virtual systems that duplicate the servers and desktops that you use. Am I able to duplicate a laptop down to the drivers that it uses? What if you want to test a driver update for certain hardware on the laptop?

We also use a standard build for all laptops but we haven't gotten to the point that we have all of the drivers in one standard build. We are currently using multiple images that work only on the laptop model that it was created for. We are in the process of building a universal image but we are not there yet.
LVL 124
ID: 40274639
You will only be able to test drivers for hardware on the physical hardware.

Featured Post

What Security Threats Are We Predicting for 2018?

Cryptocurrency, IoT botnets, MFA, and more! Hackers are already planning their next big attacks for 2018. Learn what you might face, and how to defend against it with our 2018 security predictions.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Article by: Shawn
IT teams define success as solving problems quickly. To enable ITSM modernization we have to think of adopting the tools and methods that will enable resolution of ITSM issues more quickly.
Web hosting control panels were first developed to make it faster and easier for most users to set up and operate websites. The graphical user interface (GUI) allows users to perform tasks by pointing and clicking rather than typing highly specific…
How to install and configure Citrix XenApp 6.5 - Part 1. In this video tutorial we have explained step by step installation of Citrix XenApp 6.5 Server on Windows Server 2008 R2 is explained in this video. We have explained the difference between…
With the power of JIRA, there's an unlimited number of ways you can customize it, use it and benefit from it. With that in mind, there's bound to be things that I wasn't able to cover in this course. With this summary we'll look at some places to go…
Suggested Courses

864 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question