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Office 365 BCC not showing in sent items

Posted on 2014-08-20
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Last Modified: 2014-08-24
I have a client with Outlook 2013 with Office 365. When she sends an email with addresses in BCC field there is no way to see those addresses in the sent folder. If you open the email in the sent items, it just shows her name. There are no BCC names and there is no way to show them.

If you click to resend the message, it still does not show the addresses that the email was originally sent to.

There has to be some way to see who you sent the email to.
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Question by:ajdratch
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by:Vasil Michev (MVP)
ID: 40275500
Works fine for me, try it on another machine? Is the message actually received by the person in BCC?
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by:ajdratch
ID: 40275819
The emails are received. Are you using Office 2013 with Office 365?
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Expert Comment

by:Vasil Michev (MVP)
ID: 40275841
Yes, same story on 2010. Do you get the same on another machines or is it only one user/PC? Have you tried Outlook in safe mode (hold the CTRL key while clicking the icon or type 'Outlook /safe' in the run box)?
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Author Comment

by:ajdratch
ID: 40275860
I'll set that account up on another computer. This is her personal account so she is using outlook.com email address. Not sure if that could have anything to do with the difference
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by:Vasil Michev (MVP)
ID: 40275883
I do have my Outlook.com account setup in the same profile as well, however when I tried to send a test message now it just stayed in the Outbox. I dont have time to troubleshoot the issue now, so I'll just leave it running and hope it will eventually send the message, but in general it shouldnt make a difference.
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by:Vasil Michev (MVP)
ID: 40276082
OK i did send one message from the website instead, and indeed no BCC info is shown when looking at the saved message in Sent Items folder. The only way it will show is if you look at the headers. But this will happen only for the outlook.com account, I guess it has something to do with the way ActiveSync handles BCC...
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Author Comment

by:ajdratch
ID: 40280559
Test on another computer and have the same problem. There is either a setting I am missing or a bug in Office 365. I can't imagine this was by design
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Vasil Michev (MVP) earned 2000 total points
ID: 40280585
As described above, this is an issue with the protocol that is used to connect to Outlook.com accounts. Outlook 2010 used a different method, thus it worked as expected there.

Microsoft seem to be aware of the issue, but with Outlook.com being a free service and all, the fix might take some time. You can read more about it for example here:

http://answers.microsoft.com/en-us/office/forum/office_2013_release-outlook/gary-r/e6e2d170-f965-4da1-bc3c-a42608be7cac
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Author Closing Comment

by:ajdratch
ID: 40280603
It is so bizarre that you can't go in the sent folder to see who you sent emails to if you BCC'd them.  With this logic, why does MS still give us the ability to see who we sent to if we put them in the to field. They seem to think knowing who you sent to is not that important? Do you know if you can see BCC in Outlook 2010 using Office 365?
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by:Vasil Michev (MVP)
ID: 40280702
What you are referring to as "Office 365" is the actual Office 2013 suite, which includes Outlook 2013. If you do have a copy of Outlook 2010, you can try using it instead with the Outlook.com account. Another option is to simply forward all the mail from the outlook.com account to another account and simply forget about it.

As for the actual BCC info, you can see it from the message headers. It's not really convenient, I agree, and I haven't actually noticed the lack of BCC info for my own outlook.com account configured in Outlook 2013 before you opened the question. But there's really nothing you can do about it, the main purpose of Outlook is to work with Exchange based accounts using the MAPI protocol, anything other than that (IMAP, POP3, ActiveSync in the case of outlook.com) is supported, but not really payed much attention to by Microsoft.
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Author Comment

by:ajdratch
ID: 40281494
BCC does not work with MAPI either. I don't want to use POP since sent items will not be saved on the server and messages moved to folders with all be in the inbox online if every needed to be recovered
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Expert Comment

by:Vasil Michev (MVP)
ID: 40281503
There's no way you can use MAPI with outlook.com account. If it doesn't work with normal Exchange account however, you should repair/reinstall Outlook.
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Author Comment

by:ajdratch
ID: 40281529
You can use MAPI with outlook,com. I have it setup. They have the settings online.
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