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troubleshooting Question

Unable to load controller drivers for Smart Array P420i

Avatar of GoNats
GoNats asked on
Server HardwareWindows Server 2012
8 Comments1 Solution4421 ViewsLast Modified:
Hello,
I don't know what to do at this point.  Help.  I'm trying to install a fresh install of Server 2012 R2 on a HP server DL380Gen8.  I've verified the logical drive is configured and healthy within the Array.  When I try to install the OS I get this message shortly after it begins install "A media driver your computer needs is missing....." and supposedly this is the fix http://h20566.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/mostViewedDisplay?javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetoken&javax.portlet.prp_efb5c0793523e51970c8fa22b053ce01=wsrp-navigationalState%3DdocId%253Dmmr_kc-0111486-5%257CdocLocale%253Den_US&javax.portlet.tpst=efb5c0793523e51970c8fa22b053ce01&sp4ts.oid=5177949&ac.admitted=1408562965825.876444892.199480143 although, this does not fix the issue.  Even though the driver is there, and the Installation even recognizes it, it just won't load. See attached.  Any ideas?  Thanks for your help.
20140820-151254.jpg
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GoNats

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