Troubleshooting Remote Desktop Connection \ Terminal Server 2012

Posted on 2014-08-21
Last Modified: 2014-09-01
Ok so we have a Remote Desktop Connection \ Terminal Server 2012 at Branch One that serves 15 people at most at Branch 2, only applications published are Word, Outlook and Our Case management program. I have NIC teaming turned and it's connected to the network via a decent Cisco Switch can't remember the model number. The server has an E5-2620 v2 2.10GHz processor one socket 6 cores and 32mb of memory.

The site are connected via an 10mb EFM line that also does our voice traffic.

Now the problem..

Users are complaining the system is slow and unresponsive and that at times it freezes altogether and disconnects them from the terminal server.

However looking at Resource Manager and Performance Monitor, the CPU utilization is under 15% it's normally at 5%, there is about 26-27 meg of memory available at all time and the network car very rarely goes above 10mps - It has two 100mps cards teamed together.

My gut reaction is that the server is probably fine and that if I connected 15 users from branch 1 to it via the LAN there wouldn't be a problem, how I not entirely sure hence the question on Expert Exchange.

Thanks in advance...

Question by:ise438
    LVL 77

    Assisted Solution

    by:David Johnson, CD, MVP
    unplug one of your network connections and see if things improve. (I know it sounds counter-productive)

    Author Comment

    Really just unplug? Or should I disable the team?
    LVL 11

    Expert Comment

    Was the team created with Server 2012 or third party?

    Is the team created to increase bandwidth or failover.

    Now, lets think your cards are ok...  you mentioned you are passing voice and data over the same connection.  So, I'm assuming you must have QoS settings on your appliances to encapsulate the 2 of them properly if not your data will seems slow as voice can take all the bandwidth.

    I know some will say "it can work" but by experience I will put voice in another line just to make sure when I'm having problems with data the problem is my data appliance. data cables or data line.

    Author Comment

    The team was created in Server 2012 to help with Bandwidth but I am not sure it's needed - Yes we have Qos on the line...

    Do you think the Team is making it worst?

    LVL 11

    Accepted Solution

    Teaming can't be worst , and I really don't think is the issue here.

    Could be something related to the bandwidth or something in the switch.

    You can always try to put down the team, leave 1 card with the static IP on it and try again.

    Some devices are not team friendly and can cause problems.

    Now, can you give some info on the EFM and how is setup, does phones go down also when data does?

    Author Comment

    I away from the office now until the 1st of September - could this thread please be left open until I return thank you

    Author Comment

    Worked a treat thank you...

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