Ok so we have a Remote Desktop Connection \ Terminal Server 2012 at Branch One that serves 15 people at most at Branch 2, only applications published are Word, Outlook and Our Case management program. I have NIC teaming turned and it's connected to the network via a decent Cisco Switch can't remember the model number. The server has an E5-2620 v2 2.10GHz processor one socket 6 cores and 32mb of memory.
The site are connected via an 10mb EFM line that also does our voice traffic.
Now the problem..
Users are complaining the system is slow and unresponsive and that at times it freezes altogether and disconnects them from the terminal server.
However looking at Resource Manager and Performance Monitor, the CPU utilization is under 15% it's normally at 5%, there is about 26-27 meg of memory available at all time and the network car very rarely goes above 10mps - It has two 100mps cards teamed together.
My gut reaction is that the server is probably fine and that if I connected 15 users from branch 1 to it via the LAN there wouldn't be a problem, how I not entirely sure hence the question on Expert Exchange.
Thanks in advance...