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Troubleshooting Remote Desktop Connection \ Terminal Server 2012

Last Modified: 2014-09-01
Ok so we have a Remote Desktop Connection \ Terminal Server 2012 at Branch One that serves 15 people at most at Branch 2, only applications published are Word, Outlook and Our Case management program. I have NIC teaming turned and it's connected to the network via a decent Cisco Switch can't remember the model number. The server has an E5-2620 v2 2.10GHz processor one socket 6 cores and 32mb of memory.

The site are connected via an 10mb EFM line that also does our voice traffic.

Now the problem..

Users are complaining the system is slow and unresponsive and that at times it freezes altogether and disconnects them from the terminal server.

However looking at Resource Manager and Performance Monitor, the CPU utilization is under 15% it's normally at 5%, there is about 26-27 meg of memory available at all time and the network car very rarely goes above 10mps - It has two 100mps cards teamed together.

My gut reaction is that the server is probably fine and that if I connected 15 users from branch 1 to it via the LAN there wouldn't be a problem, how I not entirely sure hence the question on Expert Exchange.

Thanks in advance...

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David Johnson, CDSimple Geek from the '70s
Distinguished Expert 2019
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Ian PriceIT Manager


Really just unplug? Or should I disable the team?
hecgomrecNetwork Administrator

Was the team created with Server 2012 or third party?

Is the team created to increase bandwidth or failover.

Now, lets think your cards are ok...  you mentioned you are passing voice and data over the same connection.  So, I'm assuming you must have QoS settings on your appliances to encapsulate the 2 of them properly if not your data will seems slow as voice can take all the bandwidth.

I know some will say "it can work" but by experience I will put voice in another line just to make sure when I'm having problems with data the problem is my data appliance. data cables or data line.
Ian PriceIT Manager


The team was created in Server 2012 to help with Bandwidth but I am not sure it's needed - Yes we have Qos on the line...

Do you think the Team is making it worst?

Network Administrator
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Ian PriceIT Manager


I away from the office now until the 1st of September - could this thread please be left open until I return thank you
Ian PriceIT Manager


Worked a treat thank you...

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