[Okta Webinar] Learn how to a build a cloud-first strategyRegister Now

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 226
  • Last Modified:

Report link

I have a report that has a link to a mylogo.jpg file in my installation directory. The application has been installed on 20+ computers without fault but one installation will not link to the mylogo.jpg file any suggestions. Is it a firewall or security problem?
0
DatabaseDek
Asked:
DatabaseDek
  • 5
  • 3
1 Solution
 
Scott McDaniel (Microsoft Access MVP - EE MVE )Infotrakker SoftwareCommented:
Do you get an error? Or does it just not work?

If you navigate to the installation directory and open the .jpg file, does it open correctly with the default program?

Note too that Access/Office requires "filters" to be installed in order to work with some image formats. I've always been able to work with .jpg right out of the box, but your user may have installation issues with Office or Windows. Have them check Office and Windows to be sure they're fully up to date.
0
 
DatabaseDekAuthor Commented:
Hi

No error warnings.

I can use the same jpg file on my pc and the same app brings it up onto the report without problem.

The users laptop is new with windows 8

It's a mystery
0
 
Scott McDaniel (Microsoft Access MVP - EE MVE )Infotrakker SoftwareCommented:
I can use the same jpg file on my pc and the same app brings it up onto the report without problem.
Your machine has no relevance in this matter. You must check on the user machine - connect to it remotely, or have the user perform these tasks, and report back.
0
Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
DatabaseDekAuthor Commented:
Navigating to the clients machine directory and clicking the file opens it with Microsoft Paint.

Is that what you mean
0
 
DatabaseDekAuthor Commented:
I have the client checking his PC.

Will get back.

Derek
0
 
Scott McDaniel (Microsoft Access MVP - EE MVE )Infotrakker SoftwareCommented:
To be clear: You need to do this on the machine where you're having the trouble, not on your own machine.
0
 
DatabaseDekAuthor Commented:
Thank you
0
 
DatabaseDekAuthor Commented:
OK that seems to have shut the customer up.

Thank you
0

Featured Post

Prepare for your VMware VCP6-DCV exam.

Josh Coen and Jason Langer have prepared the latest edition of VCP study guide. Both authors have been working in the IT field for more than a decade, and both hold VMware certifications. This 163-page guide covers all 10 of the exam blueprint sections.

  • 5
  • 3
Tackle projects and never again get stuck behind a technical roadblock.
Join Now