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I have a report that has a link to a mylogo.jpg file in my installation directory. The application has been installed on 20+ computers without fault but one installation will not link to the mylogo.jpg file any suggestions. Is it a firewall or security problem?
Derek BrownMDAsked:
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Scott McDaniel (Microsoft Access MVP - EE MVE )Infotrakker SoftwareCommented:
Do you get an error? Or does it just not work?

If you navigate to the installation directory and open the .jpg file, does it open correctly with the default program?

Note too that Access/Office requires "filters" to be installed in order to work with some image formats. I've always been able to work with .jpg right out of the box, but your user may have installation issues with Office or Windows. Have them check Office and Windows to be sure they're fully up to date.
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Derek BrownMDAuthor Commented:
Hi

No error warnings.

I can use the same jpg file on my pc and the same app brings it up onto the report without problem.

The users laptop is new with windows 8

It's a mystery
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Scott McDaniel (Microsoft Access MVP - EE MVE )Infotrakker SoftwareCommented:
I can use the same jpg file on my pc and the same app brings it up onto the report without problem.
Your machine has no relevance in this matter. You must check on the user machine - connect to it remotely, or have the user perform these tasks, and report back.
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Derek BrownMDAuthor Commented:
Navigating to the clients machine directory and clicking the file opens it with Microsoft Paint.

Is that what you mean
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Derek BrownMDAuthor Commented:
I have the client checking his PC.

Will get back.

Derek
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Scott McDaniel (Microsoft Access MVP - EE MVE )Infotrakker SoftwareCommented:
To be clear: You need to do this on the machine where you're having the trouble, not on your own machine.
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Derek BrownMDAuthor Commented:
Thank you
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Derek BrownMDAuthor Commented:
OK that seems to have shut the customer up.

Thank you
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