Outlook on XenApp keps prompting for password
I have an exchange 2013 mailbox hosted on an external commercial ISP server (Fasthosts in the UK).
When I configure Outlook 2013 on a stand alone PC (Windows 8) it works fine. When I click on the remember my password option logging into Outlook this works OK
I also have access to a Citrix XenApp desktop running on Windows Server 2003 and hosted by another external service provider. In this environment the user is presented with a desktop view to look like a Windows XP machine.
On the Citrix environment I can configure Outlook 2010 to access the Exchange mailbox. This works fine except that outlook always prompts the user for a password even if I check the box to remember password. The "always prompt for user credentials" in the account settings is not checked.
I set up the outlook account with the settings recommended by the ISP. However when I close outlook and then re-open it some of the settings have changed:
Server name is set up as winhexbeeu1 but gets changed to something like 2fbac47-1223-huty-12ht-123
Exchange proxy setting is set up as 1.exchange2013.livemail.co
Only connect to proxy servers that have.... is set up unchecked but gets changed to checked with a server name msstd:1.exchange.1and1.eu
Connect using TCP/IP boxes are set up unchecked but get changed to checked
Authentication is set up as Basic but gets changed to NTLM
I have asked both service providers to diagnose the issue, but neither have been able to do so.
My guess would be that it is a Citrix profile issue, but the Citrix support guys keep telling me to contact the Exchange mailbox provider. I have done this and they have been very helpful but I have made all the settings changes they recommend and I still get the issue.
Can anybody advise should I chase the Citrix team or the Exchange team and suggest some areas which they should investigate
Martyn
When I configure Outlook 2013 on a stand alone PC (Windows 8) it works fine. When I click on the remember my password option logging into Outlook this works OK
I also have access to a Citrix XenApp desktop running on Windows Server 2003 and hosted by another external service provider. In this environment the user is presented with a desktop view to look like a Windows XP machine.
On the Citrix environment I can configure Outlook 2010 to access the Exchange mailbox. This works fine except that outlook always prompts the user for a password even if I check the box to remember password. The "always prompt for user credentials" in the account settings is not checked.
I set up the outlook account with the settings recommended by the ISP. However when I close outlook and then re-open it some of the settings have changed:
Server name is set up as winhexbeeu1 but gets changed to something like 2fbac47-1223-huty-12ht-123
Exchange proxy setting is set up as 1.exchange2013.livemail.co
Only connect to proxy servers that have.... is set up unchecked but gets changed to checked with a server name msstd:1.exchange.1and1.eu
Connect using TCP/IP boxes are set up unchecked but get changed to checked
Authentication is set up as Basic but gets changed to NTLM
I have asked both service providers to diagnose the issue, but neither have been able to do so.
My guess would be that it is a Citrix profile issue, but the Citrix support guys keep telling me to contact the Exchange mailbox provider. I have done this and they have been very helpful but I have made all the settings changes they recommend and I still get the issue.
Can anybody advise should I chase the Citrix team or the Exchange team and suggest some areas which they should investigate
Martyn
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We have very strict change control rules on the environment, so I need to get them to do it
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We have exhausted all avenues and failed to resolve the issue. I think it is almost certainly related to the Citrix environment set-up. Since we will be updating the architecture in the near future we will just live with the problem until then.
Thanks for your suggestions anyway - they gave us avenues to explore but unfortunately did not resolve the isssue
Thanks for your suggestions anyway - they gave us avenues to explore but unfortunately did not resolve the isssue
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