XenApp 6 App within a XenApp 6.5 App

Hi

Client is using XenApp 6 Published App inside a XenApp 6.5 Desktop.

When the user (lets refer to this user as 'KM')logs into their XenApp Desktop (XA6.5) they get their local drives (C+D of the thin client they are using) and the network drives set in GPO Drive Maps.

Next, the user logs into the second XenApp app (XA6) they only see the local drives from the client device (C+D of the thin client they are using) and the drives residing in the second XA6 system, again set from this XA system GPO Drive Maps. They cannot see any of the mapped drives coming from the XA6.5 Desktop (the ones from GPO Drive Maps).

I know that both systems are setup correctly for this because when I log in as a test user on both system, (call this user 'PC') they see:
1 - Their local drives (C+D of the thin client)
2 - The drives residing in the second XA6 system
3 - AND all the drives from the XA6.5 Desktop - all listed as 'Network Drive (H: on CLIENTDEVICE)'

The above works for all users EXCEPT user KM. They get 1 & 2 above but not 3. All users susing same version (13.1.0.89) of Citrix Receiver.

I have checked the Connection Center settings and KMs session show correctly.

Any ideas?

Thanks
Mark
LVL 13
Mark GalvinManaging Director / Principal ConsultantAsked:
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nick2253Commented:
Are you sure the drives in 3 are inherited?  Or are they independently set by GPO?

You can compare the two users accounts (PC and KM) using the following PowerShell command:

("user01", "user02") | %{Get-ADUser $_ -Properties *} | export-csv <filename>

Once we make sure that the problem isn't with some random setting on the account, we can focus on the GPO settings.

For both PC and KM, check which GPO policies are active during the different XA sessions.  This article from Howto Geek explains this process really well:  http://www.howtogeek.com/116184/how-to-see-which-group-policies-are-applied-to-your-pc-and-user-account/

Our goal here is to find policies that are active on the PC account, but not the KM account, or vice versa.

I'm hoping that we'll be able to identify our problem by now, but if not, post back here and we'll keep going with some other troubleshooting steps.
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Mark GalvinManaging Director / Principal ConsultantAuthor Commented:
Hi nick2253

Sorry for the delay in getting back to you!

Both users have the same polices applied to them, in  both systems.

If I log user KM onto the sessions on my PC, all drives appear without fail.

Its very frustrating.

Thanks
Mark/
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nick2253Commented:
So, on your PC, both user PC and user KM log in and the drives appear without fail?

But on the test device, only user PC sees the drives?  That is strange indeed.
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Mark GalvinManaging Director / Principal ConsultantAuthor Commented:
I think I may have resolved it but I dont know why the change I made would have done so.

All users in the second system get two drives mapped by GPO. Their 'S' which is shared to all users and their 'H' which is their personal drive. The user KM was not getting her H drive mapped so we set that in the RDS tab in AD. Today, I removed that, logged in as the user and the H drive was mapped by GPO. And so was all the local drives from the first system.

I have asked the user to log in from her setup and test (she is in tomorrow) so Im hoping this resolve it.

No idea why though!!

Thanks
Mark/
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