Citrix error 1030 when trying to connect to a virtual Machine

All,

I have a couple of machines one with Windows XP and one with Windows Vista that get an error Citrix error 1030 when we try to connect to a virtual machine. Any ideas?

I have removed and reinstalled citrix. Shutdown firewall and removed 3rd party firewall software. System restore back 4 weeks  Still no luck.
LVL 19
Edward PamiasTeam Lead RRS DeskAsked:
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Pedro GamaCitrix AdminCommented:
Hello,

Are you behind a proxy? That error is usually some network issue and not software related.
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Edward PamiasTeam Lead RRS DeskAuthor Commented:
No I am not behind a proxy. I uninstalled all software that may cause issues with firewall etc..
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Pedro GamaCitrix AdminCommented:
Does the machines where these issues occur have the same DNS configured as the one where it all works fine?
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Edward PamiasTeam Lead RRS DeskAuthor Commented:
Both machines are at home.... using a basic cable connection. No special settings are needed.
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Pedro GamaCitrix AdminCommented:
Ok so that could be firewall (local or router) related.

In this document there's some good info for this troubleshooting while connecting through internet:

http://support.citrix.com/article/CTX911130
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Daniel BorgerSenior Citrix Engineer- CCEECommented:
Just went trough this with a customer. Seems some older "tuning scripts" out there disabled .8.3 naming.

http://support.citrix.com/article/CTX133773

The computer had a Group Policy that disabled 8 dot 3 Name Creation and this policy removed the legacy 8dot3 short name label for the folder location and the Virtual Desktop Agent installer added the long-name which included spaces.
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Edward PamiasTeam Lead RRS DeskAuthor Commented:
Hi... I tried everything in the docs nothing works.
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Edward PamiasTeam Lead RRS DeskAuthor Commented:
You can close this question out since there is no resolution. Thanks!
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Edward PamiasTeam Lead RRS DeskAuthor Commented:
Thanks for the help!
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