troubleshooting Question

Printing documents with fully justified text to HP network printers results in random squished characters

Avatar of Remy001
Remy001Flag for United States of America asked on
Printers and ScannersMicrosoft WordWindows Server 2008
6 Comments2 Solutions704 ViewsLast Modified:
For months now, printing our Estate Planning Department documents to any network printer (all HP, all different models ranging from old HP 4050N to brand new HP M602) results in random single characters on the pages being "squished".  For example the "a" and the "n" in the word "and" might be printed closer together than the other characters on the page.  This happens multiple times throughout each document, and won't happen in the same places twice if you reprint (it'll be a random distribution every time).  

All of our departments print to the same selection of network printers, but only our EP documents have this issue.  These documents are formatted (Word 2010) as Times New Roman 11 point font and use full justification.  Since only this department uses that particular combination of font and justification, I believe it is a problem with the printer handling said font in combination with full justification.  

I was able to get a couple of non-network printers (directly connected via USB to secretaries desktop PCs) to print these documents without the character issues by going into the print drivers on those systems and choosing "Download as Soft Font" instead of "Substitute with Device Font" in the Advance Printer Properties.  The problem is, this does not seem to work for network printers.  Even when I change this setting on the print driver at the print server level it does not alleviate the problem on any of the network printers.

I am hoping someone else has seen this issue over the past few years and can point me towards a solution.  It is not feasible for me to go back to the department and ask them to change the font and justification on thousands of documents they use all the time, so I need to find a way to make these documents print correctly.

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