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Mail Flow Tools - Message Tracking - Stuck Webpage Dialog Box

Posted on 2014-08-21
Medium Priority
Last Modified: 2014-09-03
Exchange Server 2010 - I have a question regarding Messaging Tracking.  

In the Exchange Management Console, under Mail Flow Tools, I choose Message Tracking.  After clicking on it and logging into OWA as requested (I am a domain admin), I use browse to find the mailbox I want to search.  Then, when I try and Select User in the "Search for Messages sent to" or "Search for Messages received from", a blank dialog box pops up and at the top it says --Webpage Dialog and nothing happens.   My coworker, also a domain admin, does not have this issue when he is logged into the exchange server with his profile.  How do I fix this?  It just started happening a couple weeks ago.  Thank you.
Question by:skbryan
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LVL 19

Expert Comment

by:Adam Farage
ID: 40278034
Try a different browser, or reinstall Silverlight. That is what is used there along with Active X controls.

Accepted Solution

skbryan earned 0 total points
ID: 40292729
Figured it out.  I had to totally uninstall IE and reinstall.  There was something IE related in my roaming profile that caused the Message Tracking Tool to not work.  Thanks.

Author Closing Comment

ID: 40300575
Tried all other suggestions, but uninstalling and reinstalling IE was the only thing solved the problem.

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