Mail Flow Tools - Message Tracking - Stuck Webpage Dialog Box

Posted on 2014-08-21
Last Modified: 2014-09-03
Exchange Server 2010 - I have a question regarding Messaging Tracking.  

In the Exchange Management Console, under Mail Flow Tools, I choose Message Tracking.  After clicking on it and logging into OWA as requested (I am a domain admin), I use browse to find the mailbox I want to search.  Then, when I try and Select User in the "Search for Messages sent to" or "Search for Messages received from", a blank dialog box pops up and at the top it says --Webpage Dialog and nothing happens.   My coworker, also a domain admin, does not have this issue when he is logged into the exchange server with his profile.  How do I fix this?  It just started happening a couple weeks ago.  Thank you.
Question by:skbryan
    LVL 19

    Expert Comment

    by:Adam Farage
    Try a different browser, or reinstall Silverlight. That is what is used there along with Active X controls.

    Accepted Solution

    Figured it out.  I had to totally uninstall IE and reinstall.  There was something IE related in my roaming profile that caused the Message Tracking Tool to not work.  Thanks.

    Author Closing Comment

    Tried all other suggestions, but uninstalling and reinstalling IE was the only thing solved the problem.

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