Mail Flow Tools - Message Tracking - Stuck Webpage Dialog Box

Exchange Server 2010 - I have a question regarding Messaging Tracking.  

In the Exchange Management Console, under Mail Flow Tools, I choose Message Tracking.  After clicking on it and logging into OWA as requested (I am a domain admin), I use browse to find the mailbox I want to search.  Then, when I try and Select User in the "Search for Messages sent to" or "Search for Messages received from", a blank dialog box pops up and at the top it says --Webpage Dialog and nothing happens.   My coworker, also a domain admin, does not have this issue when he is logged into the exchange server with his profile.  How do I fix this?  It just started happening a couple weeks ago.  Thank you.
C--Downloads-screenshots-screenshot.1362
skbryanAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Adam FarageEnterprise ArchCommented:
Try a different browser, or reinstall Silverlight. That is what is used there along with Active X controls.
0
skbryanAuthor Commented:
Figured it out.  I had to totally uninstall IE and reinstall.  There was something IE related in my roaming profile that caused the Message Tracking Tool to not work.  Thanks.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
skbryanAuthor Commented:
Tried all other suggestions, but uninstalling and reinstalling IE was the only thing solved the problem.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Email Software

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.