SBE license issue on backup server?

This is using Symantec Backup Exec 2014 on w2k8 r2 server. The backup have been working for about 3 months. Recently, found that backup on this backup server failed with the following error:

   backupserver.abc.local Backup 00001-full failed. the backup failed, before you can backup source, you must purchase and install a license for the appropriate backup agent.

I realized that the license may be overlooked. So, I went to the licensing, and then key in the license key (Mxxxx), but still, the backup still failed. What would be the proper way to get the server backup?

thanks,
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MichaelBalackAsked:
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Mark GalvinManaging Director / Principal ConsultantCommented:
Hi

For that job - what is the source? I.E. Exchange, SQL etc?

The error is stating that you are not licensed for the Backup Agent needed for the source.

It might be that an update was applied ti Symantec that made this change, given that the backups have been working for 3 months. I have seen this in the past where an update is applied to the SBS and it realizes that the relevanent licnese for that agent is not installed thuis preventing the data from being backed up.

Thanks
Mark/
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MichaelBalackAuthor Commented:
Hi Mark,

This is to backup the backup server itself.

Should I remove the server and then redo everything from the scratch?
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Mark GalvinManaging Director / Principal ConsultantCommented:
If you have a look at the log file - does it state which part of the job failed? It may be that the Symantec config was backed up but not the SQL database (if its using SQL).

Thanks
Mark/
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MichaelBalackAuthor Commented:
At the end, I called Symantec support for help. They managed to solve the problem by removing all the licenses, and then put back all the licenses. It still no work as there are 2 "core" licenses not keyed in. According to them, licenses divided into either core or maintenance. Problem resolved after the above 2 core licenses given and keyed in.
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Mark GalvinManaging Director / Principal ConsultantCommented:
So the issue was in the region of licensing - which i mentioned. Glad you got it resolved.
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MichaelBalackAuthor Commented:
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