outlook hanging

On one email, on a reply to, outlook 2010 hangs.  All other emails are ok and new emails also.  

trying the scanpst.exe....
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Vlastimil SopuchDirectorCommented:

Turn off the cached mode and try again / try it from OWA which is the same thing.
Would like to know if the message is corrupt in the MBX or PST file.

CHI-LTDAuthor Commented:
Mark GalvinManaging Director / Principal ConsultantCommented:
I have a silimar issue in Outlook 2013. Its always when replying to the same email address. I put it down to a silly amount of HTML content in tehir signature.

If i force the email as plain text it works fine.

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CHI-LTDAuthor Commented:
cant forward this one either...
Mark GalvinManaging Director / Principal ConsultantCommented:
Can you try rebuilding the mail profile?
CHI-LTDAuthor Commented:
remove the account from outlook?
CHI-LTDAuthor Commented:
same as the scanpst.exe no?
tried this on another 2x PCs - same issue...
CHI-LTDAuthor Commented:
was something in the senders email that was crashing it
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