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troubleshooting Question

Change of users name causing Windows Azure Active Directory Connector Export error

Avatar of gfsupport
gfsupport asked on
Active DirectoryMicrosoft ApplicationsMicrosoft DynamicsAzure
2 Comments1 Solution542 ViewsLast Modified:
We are encountering an issue with a user whose first name recently changed (shortend) in AD and is now causing a sync error in online Dymanics CRM.

The error we are seeing is as follows:

Unable to update this object because the following attributes associated with this object have values that may already be associated with another object in your local directory services: [ProxyAddresses SMTP:firstname.surname@domain.com,smtp:firstname.surname@domain.com;Mail firstname.surname@threalestate.com;]. Correct or remove the duplicate values in your local directory.

We can see in Dynamics that both the users username and email address have been updated to the new amended value (although the first name field has not)  but will still see this error being reported.

We have run 'IdFix DirSync' which did not flag any errors for the above account.

Has anyone else encountered this issue before when updating a users name in AD for online Dynamics CRM?

Many thanks

Avatar of Cliff Galiher
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