How do I change a setting or registry entry to permanently "Unblock" MS Word files attached to emails in Windows Live Mail?

Posted on 2014-08-22
Last Modified: 2014-08-28
When one of my clients receives emails into Windows Live Mail that have Word file attachments they cannot be opened directly  -  error message = "Word experienced an error trying to open the file - try these suggestions:- * Check the file permissions for the document or drive, * Make sure that there is sufficient free memory or disk space, * Open the file with the Text Recovery Converter.  When the attachment is saved and then try to open it also fails until I select Properties, and Unblock.  This even happens if I create a MS Word 2010 file on the same PC and send it to self.  I have checked Compatibility settings  -  none set, nor is Run as Administrator.  I have checked file permissions for the User are normal on C:\Users\Username folders. I have also checked the Trust Centre settings in Word 2010, especially File Block Settings and Macro settings, relaxing them to not block anything.

This is clearly intended to prevent "foreign" PC files from being accessed but my client is the only user on this PC and didn't have this problem when using MS Word 2003.  Where do I go from here?
Question by:Axiomit
    LVL 89

    Expert Comment

    by:John Hurst
    I have no trouble at all opening Word 2010 files in Windows Live Mail. I just did it.  I have unblocked settings as you have done.

    Try Repairing Office (Control Panel, Programs and Features) and then run SFC.  Open cmd.exe with Run as Administrator and run SFC /SCANNOW. Allow to complete and run again. I just running SFC to see if it fixes Windows Live Mail. Restart after all of this and test.
    LVL 69

    Accepted Solution

    Your problem goes even further since you cannot open it after saving .
    Some state this the new safety proceedure built in with newer versions of office.

    one method that seems to solve it
    Open a word
    Click file>options
    Click Trust Center>Trust Center Settings
    Click Protected View
    Uncheck the following boxes
    Enable Protected View for Files originating from the Internet
    Enable Protected View for Files located in potentially unsafe locations
    Enable Protected View for Outlook attachments
    "Word experienced an error trying to open the file"

    Another this for Office 2013 but should be the same/similar as 2010
    Open Word
    Click File and select Options<< or Tools>options
    Under Trust Center menu, click Trust Center Settings
    Under Protected View menu, uncheck all checkboxes and save the settings
    Repeat the steps above with Excel and Powerpoint
    Fix Microsoft Office 2013 errors when opening documents from the Internet
    LVL 77

    Expert Comment

    by:David Johnson, CD, MVP
    Files downloaded from the internet are not trusted.  Microsoft adds a data stream to the the ntfs information on the file (which shows you as the blocked item). It doesn't matter if you sent the file to yourself it is coming back to you via the internet. It is part of the security protection model added to windows.
    Sysinternals Streams will remove the ADS streams
    LVL 1

    Author Closing Comment

    A brilliant solution - thanks.
    LVL 69

    Expert Comment

    Thank you very much!!

    Featured Post

    Highfive + Dolby Voice = No More Audio Complaints!

    Poor audio quality is one of the top reasons people don’t use video conferencing. Get the crispest, clearest audio powered by Dolby Voice in every meeting. Highfive and Dolby Voice deliver the best video conferencing and audio experience for every meeting and every room.

    Join & Write a Comment

    Are you using email marketing software? If not, you're missing out on effortless marketing and the reaching of desired conversion rates through email marketing software.
    OfficeMate Freezes on login or does not load after login credentials are input.
    The view will learn how to download and install SIMTOOLS and FORMLIST into Excel, how to use SIMTOOLS to generate a Monte Carlo simulation of 30 sales calls, and how to calculate the conditional probability based on the results of the Monte Carlo …
    The viewer will learn how to create a normally distributed random variable in Excel, use a normal distribution to simulate the return on an investment over a period of years, Create a Monte Carlo simulation using a normal random variable, and calcul…

    754 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    19 Experts available now in Live!

    Get 1:1 Help Now