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SBS 2011 Stuck in Reboot Loop

Posted on 2014-08-22
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Last Modified: 2014-08-28
I have a customer running Windows SBS 2011 standard that is stuck in a reboot loop.  Tried booting both in safe mode and  DSRM but continues to reboot.

I have run chkdsk and renamed the log files in the C:\Windows\NTDS directory but still having the same issue.  Any ideas that I can try before restoring?
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Question by:ptsolutionsinc
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by:Brad Groux
ID: 40278812
Booting from the DVD and running a repair is an option for doing a restore from backup.
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by:stu29
ID: 40278840
At what point in the boot cycle is it rebooting?
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by:ptsolutionsinc
ID: 40278848
I see the white mouse icon with a black screen then boom, reboots.  same scenario when booting into safe mode or DSRM.
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by:stu29
ID: 40278911
Have you tried last known good Configuration?

disconnect everything from the server to narrow down the chance that this is a hardware issue.  I would even try removing RAM and replace each stick and see if it will boot off of any of them.  Remove the NIC etc also.  Try to narrow it down.

Are you running a RAID?  What does your RAID diagnostics say?  

When you boot in Safe mode .. what is the last driver you see loading?

Boot in to a command prompt .. grab the windows logs and see if anything has been written to them (by viewing them on another computer.
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by:ptsolutionsinc
ID: 40279536
Have you tried last known good Configuration?  Yes

 disconnect everything from the server to narrow down the chance that this is a hardware issue.  I would even try removing RAM and replace each stick and see if it will boot off of any of them.  Remove the NIC etc also.  Try to narrow it down.  Tried that, no luck

 Are you running a RAID?  What does your RAID diagnostics say?  Yes, all optimal

 When you boot in Safe mode .. what is the last driver you see loading? storport.sys

 Boot in to a command prompt .. grab the windows logs and see if anything has been written to them (by viewing them on another computer.  will do
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by:stu29
ID: 40279544
I know you are on SBS2011 .. but have you seen this article?

http://support.microsoft.com/kb/2967162
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by:ptsolutionsinc
ID: 40279653
Im going to try that fix.  it doesnt hurt to try.  i have extracted the logs.  i see a bunch of errors and critical errors in the application log and directory service log.  the one that called my attention is this one.

The description for Event ID 1003 from source Microsoft-Windows-ActiveDirectory_DomainService cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

The earliest day I see this same message is from 8/14/2014 which is when we installed a few Microsoft Updates.
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ptsolutionsinc earned 0 total points
ID: 40280462
As the customer needs the server by Monday morning, I have decided to perform a restore of the server.
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Author Closing Comment

by:ptsolutionsinc
ID: 40289855
As the customer needs the server by Monday morning, I have decided to perform a restore of the server.
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