I have a used machine that I sold and have shipped out. This machine is controlled by a computer and it has a very simple executable file that is used for the user to control the machine. The software is so simple that the .EXE file is simply copied to a folder and executed. The program does not require to be "installed".
The buy tells me that when he tries to execute the program by double clicking on the file, or the shortcut on the desktop, it returns a "...encounter and error problem and needs to close" error and closes. (See attached screen shots.)
(Please note that the program ran perfectly at my facility the day I decommissioned the machine.)
Here is the kicker,
they are able to successfully execute the program if they open a Command Prompt
window, change to the folder holding the exe file and execute the file from the dos prompt. Any ideas?