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Exchange 2007 Hub Transport Rule Not Working

Posted on 2014-08-22
Medium Priority
Last Modified: 2014-08-25
Here's the situation:

1. user@gmail.com emails genericsupportaddress@mydomain.com
2. Exchange delivery option on genericsupportaddress@mydomain.com forwards the message to generic-dg distribution group.
3. generic-dg distribution group contains saassupportaddress@SAASvendor.com Contact, so the message is sent there.

The problem we're having is that when the message is forwarded to the SAAS vendor, the X-Auto-Response-Suppress header is set to X-Auto-Response-Suppress: DR, OOF, AutoReply. I don't want to include the OOF or the AutoReply values.

I've set up a Hub Transport Rule  as follows:

Apply rule to messages
 sent to a member of generic-dg
 log an event with New Rule Processed
  and set X-Auto-Response-Suppress with DR

I've also tried the following rule:

Apply rule to messages
 sent to a member of generic-dg
 log an event with New Rule Processed
  and remove X-Auto-Response-Suppress

I am restarting the transport service after creation / change and I can verify the rule is being processed by the event logged in the Applications log.

Any help is much appreciated!
Question by:PaulRKrueger
1 Comment

Accepted Solution

Addy Nadia earned 2000 total points
ID: 40281524

In the DG properties, there is a option to send the OOF to Originator. Please Uncheck it. It will resolve your Problem

Group -> right click "properties" -> Advanced -> Send Out-of-Office message to originator


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