troubleshooting Question

Exchange 2007 Hub Transport Rule Not Working

Avatar of PaulRKrueger
PaulRKrueger asked on
ExchangeEmail Protocols
1 Comment1 Solution379 ViewsLast Modified:
Here's the situation:

1. user@gmail.com emails genericsupportaddress@mydomain.com
2. Exchange delivery option on genericsupportaddress@mydomain.com forwards the message to generic-dg distribution group.
3. generic-dg distribution group contains saassupportaddress@SAASvendor.com Contact, so the message is sent there.

The problem we're having is that when the message is forwarded to the SAAS vendor, the X-Auto-Response-Suppress header is set to X-Auto-Response-Suppress: DR, OOF, AutoReply. I don't want to include the OOF or the AutoReply values.

I've set up a Hub Transport Rule  as follows:

Apply rule to messages
 sent to a member of generic-dg
 log an event with New Rule Processed
  and set X-Auto-Response-Suppress with DR

I've also tried the following rule:

Apply rule to messages
 sent to a member of generic-dg
 log an event with New Rule Processed
  and remove X-Auto-Response-Suppress

I am restarting the transport service after creation / change and I can verify the rule is being processed by the event logged in the Applications log.

Any help is much appreciated!
ASKER CERTIFIED SOLUTION
Andy Andy
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