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Quickbooks must be open by client before open on station hosting database server manager

Hi, I have a client that has a Quckbooks error.  If Quickbooks is open on the station that is hosting it first, the other workstations can't open it.  But if they open it first, then it can open on the station hosting it.

I have ports 8019, 56723, 55353-55357 open on all stations, the server manager is running and it is in multi-user mode.

Thanks, any help is appreciated

Crunchy
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Dan
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Dan
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1 Solution
 
John HurstBusiness Consultant (Owner)Commented:
Are you using a Server? It does not appear so. I do not use the Server Manager when using Host Multi User Access.  I just set QuickBooks on the main workstation to Host Multi User Access and set the other workstations to Multi User Mode.

Make sure the other workstations can properly map the folder on the main workstation.
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DanAuthor Commented:
John, thanks, I'll try that, so when does the database server manager come in?

I have it hosted on a Windows 8 64 bit system that is part of a domain, other stations map to it.
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DanAuthor Commented:
Oh, and how do you set the hosting station to host multi user mode?
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John HurstBusiness Consultant (Owner)Commented:
The hosting station is set to Host Multi User Access (Multi user mode is assumed for it). The other workstations do NOT use Host Multi User Access; rather they use Multi User Mode.

So on the hosting workstation, go to QB, open the Company File and the go File, Utilities, Host Multi User Access.  Keep the Company File open.

Then when the other workstations log on, they will automatically switch to Multi User Mode.
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DanAuthor Commented:
Great, trying it now.  So the Database server manager is just for a hosting system that doesn't keep it open?
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John HurstBusiness Consultant (Owner)Commented:
I only use the Server manager on a server. On a Workstation, I use Host Multi User Access.
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DanAuthor Commented:
OK, same thing I ditched the database server manager, verified the hosting station was the only one hosting and the others were not, and I got the same results.  If it was open on the hosting system the others said "looks like the system is setup to host, but there is something blocking".  If it is closed, the others can get in, then the hosting station can.
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John HurstBusiness Consultant (Owner)Commented:
So then back to the first post here:  Make sure a workstation (B) can map a folder on the hosting workstation (A).

From B:  NET USE Z: \\B\qbfolder

Does that work?  If not, B will not be able to use QuickBooks on A.

Is the firewall on A blocking access by B?

Try running the QuickBooks Network Diagnostic tool:

http://support.intuit.ca/quickbooks/en-ca/iq/Multi-User-Access/Quickbooks-Connection-Diagnostic-Tool/HOW15631.html
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