troubleshooting Question

A Samsung np270e5e Laptop hard drive was corrupted. No way to get in to UEFI or BIOS from boot, can we install something other than Windows 8?

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mitchfarmer asked on
Laptops NotebooksWindows 8
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A Samsung np270e5e Laptop hard drive was corrupted. No way to get in to UEFI or BIOS from boot, can we install something other than Windows 8?

Ok, so I admit this is more a general question since I am not sure if this hard drive is completely corrupted, but as an IT consultant working with mostly small businesses and a couple medium-sized businesses, Windows 8 on OEM computers has been a bothersome thing and we have avoided it at all possible. So, let's assume that I cannot recover anything from the hard drive, as in a complete brick.

With this client's Samsung np270e5e laptop, it was blue-screening after displaying the Samsung logo. All attempts at pressing F2, Esc, F4, 'Delete', Shift+F2, Caps+F2, etc. have yielded no results to get into a UEFI or BIOS menu. I thought the hard drive might be corrupted, so let's boot with UBCD. It won't boot with UBCD. I took out the hard drive (started a CHKDSK on my lab computer and continues) and tried UBCD again. No luck. I tried a Windows 7 DVD and USB, but the only thing it would give me without the OEM hard drive installed was "All boot options are tried. Press f4 to recover with the factory image from RECOVERY or any other key for the next boot loop iteration." However, as soon as I pop in a Windows 8 install DVD (used 64-bit), it boots to the install!

Am I missing something or are OEM's starting to make hardware that is incapable of installing anything else other than Windows 8? I would turn off secure boot if I could get to a screen! Is the UEFI located on the hard drive? To install any other operating system do I need to create a boot partition first??? I thought UEFI was a step forward in replacing BIOS, not a step back? What happens if this hard drive is actually a brick? I can't recover the Windows 8 key or EFI partition for my client. I always knew I did not like Windows 8 and I wish I could work in an environment where we had all completely the same hardware and software so we could track licenses, but not everything is candy and nuts. /endrant

Any advice?
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mitchfarmer

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