contacting server for information

My PC is having an issue where Outlook shows the message "contacting server for information" and Internet Explorer 11 hangs when trying to open.   Other connections such as FTP struggles and works very slowly, but FireFox works perfectly well.

The history..   IE 11 started crashing on open, so I unchecked it from server components and installed it again from the IE website; then updated it.  Then used MS Fix It software to reset everything, even tried going back to an old reset point on the server.  

Current situation is that IE does not open (nothing happens) or it opens but not all the way, the browser appear with a white page with no menus or content.   MS Outlook is able to open but spends 10 minutes on "Contacting Server for more Information" every time I click an email or anything else.

I am running out of things to try... is it my PC or is it my network?  any ideas?

Windows 7,  MS Outlook 2010, IE 11, Verizon Fios
LVL 39
gdemariaAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

BillBondoCommented:
Try IE10 and dont let it auto-update. Have you run antivirus? Not sure why you are doing this server side... Are you Terminal Service into server? Did you uninstall ie11 from the updates?
0
gdemariaAuthor Commented:
Sorry, I didn't mean to say server.  This is on my own PC.    I had IE 11 on this and it worked fine for a long time until one day it crashed.  This was an attempt to reinstall IE11.  

I recently tried switching to another user on my same PC and IE opened without a problem!?   Sounds like it has something to do with the user level settings or files, but I reset them all (or tried to).    Both users are administrator level.
0
BillBondoCommented:
Try uninstalling ie11 from windows updates. This way you get back to ie10.

http://www.wikihow.com/Uninstall-Internet-Explorer-11-for-Windows-7
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Ultimate Tool Kit for Technology Solution Provider

Broken down into practical pointers and step-by-step instructions, the IT Service Excellence Tool Kit delivers expert advice for technology solution providers. Get your free copy now.

gdemariaAuthor Commented:
I was actually never on 10, skipped it.   Is there a problem with 11 and is the reason you suggest that I don't fix it but rather go to an older version?  MS Outlook is having that hanging issue are you suggesting the IE is the cause of it?   This was all working for many months.
0
LeeTutorretiredCommented:
I've requested that this question be deleted for the following reason:

The question has either no comments or not enough useful information to be called an "answer".
0
gdemariaAuthor Commented:
I guess something was wrong with IE 11 and going back to 9 worked, now I have to upgrade again and hope it still works
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows 7

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.