User not authorized for remote logn

i have one server with win server 2003 which is remote desktop enabled.i have Nated this server with Public ip also.I have configured Terminal server for load balancing.
When i try to access the server from local lan it is ok and i get authenticated  but when i try to access this server from WAN side(outside local network) i got the following error.

the connection was denied because the user account is not authorized for remote login
kastro AbbasiIT consultantAsked:
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andrewjamesbCommented:
Hi

I have struggled with the same problem and I found the solution here:

http://www.technoogies.com/2011/2008-terminal-server-connection-was-denied-not-authorized-for-remote-login

The solution was to add "Remote Desktop Users" to the users that are allowed to log on to the terminal server using remote desktop. This setting is done locally on the Terminal Server (or Remote Desktop server as it is called in 2008)

Hov to find the setting:

Server Manager > Configure Remote Desktop > Remote Settings > Select Users

and then you serarch and add the group "Remote Desktop Users".
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Daniel KlineSr. SharePoint DeveloperCommented:
If you have multiple versions of server (e.g. 2003, 2008) you may have compatibility issues with the licensing.
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kastro AbbasiIT consultantAuthor Commented:
but i am able to connect through LAN and only admin acct is able to connetc via WAN but for other users i got the above error.
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Daniel KlineSr. SharePoint DeveloperCommented:
Did you try Andrew's suggestion?
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kastro AbbasiIT consultantAuthor Commented:
its already the same as andrew suggested
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Daniel KlineSr. SharePoint DeveloperCommented:
What user groups are in remote desktop Users?
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kastro AbbasiIT consultantAuthor Commented:
the remote desktop users Group contain the users which needs remote access to the server.
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Daniel KlineSr. SharePoint DeveloperCommented:
Because you say only the Administrator can access, I'm assuming you have programmed the exception in the firewall and/or windows firewall

http://windows.microsoft.com/en-us/windows7/use-remote-desktop-when-windows-firewall-is-on 

The next step would to be to run WireShark https://www.wireshark.org/ on the workstation and compare the authentication traffic for Administrator to another user's logon. Although this might not be productive.

From your description, I keep coming back to thinking that it is a policy.  If the administrator's credentials work and  another user's don't on the same machine, it seems to point to Windows security and not the firewall.  Perhaps the licensing on the RDP server.  Have you checked to validate the application of licenses on the Terminal Server?  The only difference between a user and an administrator logon is groups and policies.  It sure seems like it needs to be there.
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