Link to home
Start Free TrialLog in
Avatar of jdana
jdanaFlag for United States of America

asked on

Ctrl Keys suddenly not working

I have a Toshiba Satellite C855 where both Ctrl keys simply quit. Here's what I've tried so far.

I tried pressing Ctrl + Alt + Fn (Numerous websites suggested this for a Toshiba machine.)
I tried re-installing the keyboard drivers (by uninstalling the driver in the Device Manager and rebooting).
I tried rebooting in Safe Mode to determine if a particular app was causing the problem.

None of these steps fixed the issue.
ASKER CERTIFIED SOLUTION
Avatar of John
John
Flag of Canada image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
Avatar of jdana

ASKER

Thanks John,

Sure enough, the Ctrl key on an external USB keyboard worked. Since the driver re-install didn't fix the Ctrl key on internal keyboard AND the Ctrl key on the external keyboard did work, I'm thinking it's a hardware issue. Agreed? (The fact, however, that both Ctrl keys quit at the same time makes me a little skeptical that it's the hardware.) Your thoughts?

J
SOLUTION
Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
Avatar of jdana

ASKER

Thanks John,

Sure appreciate the assistance.

J
@jdana  - You are very welcome and I was happy to help